T+SalesFarce = DirecTV 2.0//The sequel no one asked for

Has anyone else been frustrated with the Salesforce implementation for AIA activations in retail? The Internet Air activation flow is a nightmare. It’s glitchy, unreliable, and hurting my sales, but of course, we’re expected to just sell sell sell! tHiNk oF tHe ShArEhOldErS!!@@!

In the past week, for example, I had a customer required to pay a $100 deposit to activate service. They were okay with that. Last page, hit submit, and bo-m—“INTERNAL SERVER ERROR.” I tell the customer I have to redo everything. I go through the flow again, and hit submit… “INTERNAL SERVER ERROR” AGAIN! So the customer ends up getting charged TWO $100 deposits and still no successful order. How many times am I supposed to retry? Until they’ve racked up 10 pending charges and their card is declined due to insufficient funds? Oh sorry Mr. Customer, please wait 3-5 business days to get back the money we just took from you. Let me add you as a lead into ~SALESFORCE~ so we can make sure you come back and do business with us again. Right.

Also lol @ submitting a ticket, it just bounces back and gets closed out a day or two later with no resolution. Troubleshooting? I've already cleared my cache 15 times, reinstalled the app twice, and tried 4 different iPads in the past hour. I would love to try on the desktop, but nah. ToUcHpOinT SyNerGiEs!!!!

Don't you love being the guinea pig for a multi-billion-dollar company??!?! Forced to use a halfassed, poorly implemented software in order to justify another brilliant 'strategic agreement' made by upper management.CoughSalesforces largest contract evercough

Wasting money on useless cr-p???? T's specialty!!! 5G rollout that's years behind the competetors? CapEx??? Hold my beer!!!!!

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The sales organizations need to make their voice heard about the ACC issues. If it’s impacting sales then scream to IT to fix it or get rid of it. Don’t forget, BSSe is right around the corner - just think how fun wireless will be in ACC!

OP. Get ready, your sales are going to plummet next year when they force half Asd broadband and mobility flows through SF. All IT leaders hired in the retail and call center space over the past 2 years were hired to deliver SF and “retire” opus at all costs. Funny thing is we all know they were sold snake oil, but no one can say it out loud. If you do you’re branded as “not a team player” and will quickly find your way out of a job.

Sales force and Internet Air...... lets talk about this. We have a perfectly somewhat reliable working ordering system, opus. We use it for everything. Now we launch a new product and use a system that is borderline dos and goes through how many pages ? And then creates a magical account number that no one can access anywhere. And god forbid you don't do autopay - good luck to the customer trying to get that done after the fact. I mean, just why do we make it so hard to order a wireless product ? Why ? Does someone get a sick twisted gratification from making it difficult to collect customer information and order a product that is easier than digital life was ? Digital life was easier to order and no one wanted it. This product people want and we make it like you are trying to collect insurance on jimmy hoffa.

Who cares?

Hold your 10th beer you mean.

Sober up, and as previously mentioned, submit a ticket please.

Best of luck!

Submitting a ticket? that functionality supporting that process should be monitored and restored in real time. Tell your supervisor to escalate. Demand to know what the service level agreement is for this function and demand that it be adhered to. Don’t let them live in comfort with their B-team that they’ve assembled. Take them to task.

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T+SalesFarce = DirecTV 2.0//The sequel no one asked for

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