Thread regarding Wells Fargo & Co. layoffs

WF didn't organize correctly to take advantage of Agile

Product Managers were put in to try and do that but then we identified products wrong. To make Agile work we have to be tech organized along true products and services like car loans and brokerage accounts or customer connections and branch engagement. The technology teams would be aligned to support everything about that product or service not by traditional software lines. If I had to make a change to auto loan software that included online banking changes and general ledger my team would make ALL of the changes not queue up in several teams backlog then go live at the time of the slowest turtle. Scrum masters should work like operations directors in the movies. They take input from the Exec director, director, film director, producer and turn it into action. We turned scrum masters into cheerleaders and time trackers. Engaging the right resources and removing barriers rarely happens. Extensive reporting and useless meetings do.

An on point post, bumped from @jbs+1vAk7EEV.

by
| 1143 views | | 10 replies (last ) | Reply
Post ID: @OP+1vCvWFpW

10 replies (most recent on top)

Many truths (causes and symptoms) here:
@vca Agile on business process -- not tech development.
@hzr Tech left with poor story / requirements
@1gig Agile requires a "psychologically safe" environment.
@ujv It requires, more than a technical practice change, a cultural and business change
@1dpw Turning a software develop mentality into a scare tactic/mico management tool against the rank and file !

@1djs Has agile been successful at banks. Go to chat and post your question. If you use your AI pose this question. ING, JPM,BAC. are some. Most are over 4 years old.
============================================
The only one I disagree with is @2kkm. I think WF should learn something from this experience. It still does not know how to identify, envision, design, and manufacture the systems and processes needed to be competitive in today's banking/financial environment. The only thing we can have thanks for is that the public is unaware of this so far.

by
| | Reply
Post ID: @5vur+1vCvWFpW

Our Agile practice is a joke. My team runs through the daily stand up so we can get going with actual work. Whenever we ask the scrum master to do what they are supposed to do we get a long pause and then nothing. So we just check the boxes and move on

by
| | Reply
Post ID: @3xqo+1vCvWFpW

If we took the money we wasted on this nonsense, we could probably afford the project we really need to implement.

by
| | Reply
Post ID: @2kkm+1vCvWFpW

Wagile is great, all consequence model threats are neatly and efficiently maintained here. Great job leadership !
Turning a software develop mentality into a scare tactic/mico management tool against the rank and file !

by
| | Reply
Post ID: @1dpw+1vCvWFpW

Can someone list a financial firm that uses agile successfully that has gross income over 50 billion per year?

by
| | Reply
Post ID: @1djs+1vCvWFpW

Why agile is failing at WF (or Why did agile fail at WF)?

  1. Most work is done by workers who are being bullied by the managers (facilitation over management)
  2. the product managers who were brought in became yet even more "resources" for the facilitators.
  3. the facilitators can use the "stack ranking" performance review system, offshoring and efficiency (layoff/fear of layoff) processes to control (i.e. bully) the product managers, scrum masters and tech workers.

Wells Fargo has long been the poster child for being a "psychologically unsafe" environment. Amy Edmundson wrote about the "account scandal". This is where WF managers trained, encouraged, and forced its employees to bully customers into signing up for services they didn't need. Then along comes agile. IMO WF's managers learned behavior taught in the "account scandal" was applied to Wells Fargo agile -- perverting it to Wagle. WAgile became yet another tool for managers to bully the workers.
Agile requires a "psychologically safe" environment. This never materialized at WF. Google ("psychologically safety" "Wells Fargo" and "psychologically safety" "agile") Until WF gets to be a PS place to work agile will not succeed here.

by
| | Reply
Post ID: @1gig+1vCvWFpW

Agile is not a technical practice. It’s a series of values, principles and behaviors that help deliver small increments of valuable product quickly. It requires, more than a technical practice change, a cultural and business change. Agile at WF is waterfall delivery masquerading behind story points and sprints. Scrum is a framework for tackling complex product delivery (especially technical products), but it’s not a one size fits all answer to best practice for any team or group - and WF has just slapped a bunch of standardized practices on everyone, picked a bunch of arbitrary and “easy to understand” AgIlE mEtRiCs to monitor and judge performance against while missing the true point of Agile/Scrum in the first place

Also - what do our scrum masters even do besides make life difficult? Why are they aligned to tech? Almost none of them could read or write a line of code let alone support delivery positively

by
| | Reply
Post ID: @ujv+1vCvWFpW

WF Agile is a cluster F. The business does not want it and won't engage. Tech left with poor story requirements... Good Luck.

by
| | Reply
Post ID: @hzr+1vCvWFpW

OP left off one other. Trying to use Agile on business process changes. It's a tech development methodology people. Hundreds if not thousands of people performing a task do not want to see small changes every two weeks. We wonder why we make so many mistakes.

by
| | Reply
Post ID: @vca+1vCvWFpW

So true OP

by
| | Reply
Post ID: @ifh+1vCvWFpW

Post a reply

: