The so called leadership in CS&O (Townes, Harding and down) lacks the ability to turn around AT&T Business... which has been proven for years. Their answer to continuing to have a +15% decline year-over-year is to reorganize and offshore Service Management & LCM jobs hoping things will turn around. You would think they would improve the services, enhance the customer's with solid talent, and try to bring in new customers. Or maybe just continuing to do the cheese Latte's w/ Laura and Bitmojis.
Instead we are making horrible business decisions and driving AT&T Business into a the ground. Take the recent example of bringing in Wipro to take over Service Management jobs, of which Wipro refuses to take on some accounts and other customers are refusing to allow Wipro to support their accounts. So what does leadership do... they contract with Tata to take on those accounts which Wipro refuses to support. Sounds like a great plan or a band-aid for something that wasn't well thought out... and instead trying to eliminate U.S. resources to reduce the cost. We have accounts which are expiring and leadership refuses to get involved and help extend.
Time for a change.... before it's too late. Or if they would release the culture survey we may see it's too late. Maybe we should offshore our leaders.