Little by little, our dept has been moving more and more to India while issues persist and clients complain.
Do they not care anymore to have clients as long as sub par wor is done offshore?
11 replies (most recent on top)
No they dont care. India doing any of our stuff is terrible. If its not black and white its an issue and to be honest even then it is. Our fearless leaders could care less about anything but how much they get in bonuses each year
@1sot, your offshore people put comments in their code??? Lucky you. Ours don't even name methods and variables correctly, much less spell them right.
The best is when we have an URGENT request or task to be completed. Send it on through the workflow marked urgent, essentially begging for speedy completion. End of day comes and we’re biting our nails while clients pepper us with inquiries on status updates. Then, inexplicably, the task is rejected for some small reason at end of day and the person working the case is gone for the day.
I recently had a promotional opportunity I was in the running for, they ended up giving the role to India.
I work with some really good people in India, and some that are so bad we try to give them the most basic tasks possible, which so far have never been completed correctly.
A lot of the good ones just leave after a few years.
As for the future, good luck to people researching issues in our code. The comments and variable names can be misspelled to the point where you just can't find the code you're looking for. Ask me how I know :)
I agree, but I also feel bad for my co-workers in India. BNY is really piling on the work plus giving them multiple clients to work on. Of course they have a lot of automation and macros we didn’t have. But they’re super overwhelmed. I’ve also been teaching them the same tasks for years. They don’t train each other well. And they keep doing the same bad habits over and over even after I tell them to stop.
1dgi+1w2ebSsy
Si Senor.
And it will only get worse. And… just you wait until newbie Indians are allowed to face off with these clients. It will be hilarious when clients get nothing but pestered by emails and questions back on top of the client’s questions.
Buy cheap and you get cheap.
Same issue we are facing. They cannot think outside the box and are very rigid in their thinking.
Clients are complaining it is getting out of hand with the many different contacts they have to juggle now while it used to be one.
It's sad our execs don't give a cr-p.
Maybe when enough clients bail, they'll take notice.
People are d-mb too. Sorry to say that in a generalized way. They know certain steps and if you do not follow them then cannot resolve it using brain cells or logic. They are typical future replacement for automation.
One attaches a set of documents to resolve an issue with instructions in plain English - which a kindergartner can follow .. They never read , these smart college educated super stars do not comprehend simple sentence like - Please refer to the attachments as evidence -
Comeback after 4 weeks with the same queries - asking for evidence. Meanwhile a High Networth client is fuming at our lack of response
Management response - lets replace and get more Indians
Not only is it much cheaper labor and living conditions over there, but, the uncouth hunchbacks we have for management will now get to abuse, yell, insult and pile on to the Cheap attention deficit Indian freshers that come onboard. What a great place!
It is much cheaper labor and living conditions over there. Bottom line, sadly.