With regards to the changing nature of the CM world, I'm noticing a major drop in titles available wholesale. If I were a betting person, I'd say we can expect a switch from our current methodology of Wantlisting to be superceded entirely by the home office based on QTCs which they are also working to centralize. The end result will be we simply ship books from one store to another relying on a shrinking overall inventory with stores acting as waypoints between titles. This idea of stores being 'mini-warehouses' has been discussed before, but the method of execution is interesting given how much Follett leadership has spent on logistical updating (Kiva robots, the warehouse at Aurora, the throughput expansion at the warehouse, etc.) I suspect that in five years time (assuming the business exists in a similar manner then) stores will simply be responsible for collecting adoptions (Connect-Once doesn't seem to have taken off enough to think it's inevitable on all campuses) and reciving or shipping merchandise. The problem in this idea however lies in the fact that every attempt at automation thus far has been a resounding failure costing the company a great deal in capital. It's almost like flogging a dead horse enough that one hopes to convince others its still alive by the twitching the corpse does when struck. I also think we have a case of 'new' leadership deciding to damn the expense of previously developed initiatives (again, the warehouse) as not worth salvaging and sacrificing even more caital on redundant processes because they somehow believe -their- idea is superior. That's not success, that's hubris of the worst sort.