Just got this planner and she introduced herself by letting us know her rules for communicating with her and what she expects of us. Never once did she let us know how she can help us help our customers. Imagine if we had communication rules for our customers. This behavior would not of happened with NEBO
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Carly sounds as if she is living the values with an iron fist! Do you have to bow before speaking to her?
Welcome to Follett. I bet NEEBO didn't have the Follett values that new leadership lives by.
Everyone polled thinks he is the biggest a$$hole they've ever worked with. That is everyone, even the mild mannered and polite. Total jerk, no personal skills at all. Planners hate him no matter what they say to his face ( and MVs face). She is definitely his right hand woman, just as cut throat.
GT needs to go. Look at the permanent damage he has done to our business. It won't recover.
Good luck with that strategy. They DON'T CARE! GT and MV have decided exactly how they want things done, and that means no real communication with the field. There are just too many stores now for any planner to have a real relationship with their stores. That means more basic crap merchandise, less specialized product, and certainly no responses to phone calls or emails. The planners were instructed to let all calls go to voicemail, and none of those calls will be returned. And don't bother with those long email lists of products you want or need. When there are hundreds and thousands of emails in a folder, you can bet none will read.......TRASH!
Have you tried talking to ANYONE in GM lately? They only respond if you complain to DG..... Then your issue gets noticed.
we got the same canned email from our GM planner in another region (different person.) You know what? They're not getting the rules followed. They will be contacted and treated like anyone else directly. They need to earn that respect, they aren't given it.
In GM, it's MV. Totally two faced, she has no clue how to manage her group.
Who's his 2nd command?
Get used to it. There is no such thing as customer service in GM planning. Remember, GT is the same mastermind behind the new CM replenishment processes. He isn't interested in making you happy. GT and his 2nd in command only care about streamlining and efficiencies - there is no place for personal communication anymore between a store and planner. Why do you think they turn over 25% of the planners every 3 months? They hate it there too.