I'm a customer of 20 years almost, and here's what I gathered from the call:
-WF toadally, really, has the best products being sold
-People just don't know how good WF's products are!, so advertising is going to be ramped up
-The fancy customer experience will be re-emphasized, but somehow with fewer employees working overall
-Computers will save us all
-Maaaaybe WF might sorta lower prices? They tried and it didn't work ;)
-A wizard will fix it