The Grocery team has been shaved down to such bare bones that there commonly is only one TM available during the morning/afternoon to stock and help customers. People on all other teams are now tasked with fielding most of their customer's questions and its a complete shit-show. I can't even find a grocery TM to help half the time when I need their assistance, and the customers are paying the price big time. They almost always leave without what they were looking for, and with the impression that we are incompetent and don't know how to do our jobs. How is it that us frustrated TMs are more concerned about this situation than our store leadership is? Can we just hire a couple more dang grocery peeps already??
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People like him INVENTED the core values to take the focus off the fact that he and all the rest of top executives are filthy rich. He needs to hire more people to do the work if he expects to maintain his wealth. That has nothing to do with core values because NOTHING has anything to do with core values. It's as relevant as the Flying Spaghetti Monster.
He and the other execs have failed. Now they're taking it out of our hide. Stop pointing fingers at each other. The entitled ones are at the top.
Out of the 9 grocery teams I worked on, we did most of the heavy lifting and customer service (for all teams, particularly WB), and we made great gainsharing, then the votes started coming for store wide gainsharing because "one team one dream" etc. Sounds to me like you were perfectly happy to take the money when you could with no effort.
It's a GROCERY store, and no one would shop there without it, pull your heads out and help.
Ps if you don't know what the core values are what gives you the arrogance to decide whether they are being lived up to?
sounds like lazy entitled brats.
I care as much as the executives do, which is zero. They're all busy cashing out right now, exercising stock options, traveling, talking up conscious crapitalism. I do as little as possible, as slowly as possible, however I smile and always emphasize changing the world. It's a great substitute for work but it mimics what the Regional and Global executives do, which is nothing. No one cares anymore.
In our store Grocery is a joke. There is no one to help the customer. They are leaving. They just don't get it. Spend a little more in labor and you would get that back in a second. Part time TM's could careless if the customer is helped.
In the words of my STL, this problem is about "resetting the bar" and "defining expectations". Kind of hard to do that when you have NO ONE TO DO THE WORK.
Sounds about right. How many people do you see working the floor in Wal-Mart at any given time? How about Target? That is the direction we are headed.
Don't even bother!