Wholefoods would have been sending gift cards and firing team members over such.
http://gojumpmarketing.com/blog/entry/the-chick-fil-a-way-of-handling-a-complaint-by-david-s-allen
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Lay-off in Atlanta office call center. Bunch of chickenshit this is
Yeah, the conversations I have with customers who are upset over out-of-stocks don't really go this way. The reason is because our OOS situation changes on a daily/weekly basis, with no explanation from regional (it's usually something related to UNFI), and normally the reason isn't ultimately helpful to the customer anyway.
Circling the drain at this point. Thanks for the article though.