Thread regarding Sears layoffs

Me Too.

As a commission sales person at Sears,it is your fault whatever happens to your sale after you complete it even through you have no control over anything once you ring it up,you always lose the commission no matter what the reason was for the return,you must hope if the sale has to be rerung,it will go in your number not some other salespersons. Also Sears feels it is perfectly fair to associates that even if you have years of service with Sears,you are still paid exactly the same as a high school student who knows nothing and does spend their time playing on their phone,because sometimes commission sales are just plain luck of the draw,and anyone who has worked at Sears on commission know this to be true,and we have see it over and over.

I don't know how many times I have put a lot of effort into a sale, big or small, only for delivery to screw it all up to the point that the customer just wants to cancel (or is on the verge of doing so).

I've even had customers tell me that their delivery person would stand them up for an "installation charge" WHEN THEY HAVE ALREADY PAID for installation at the store. Talk about a scam! Or, get this, they'll take food from a customers fridge as a snack, without asking. When they are not doing that, the distribution centers never get the order, the drivers are late, da ta da ta da...

As far as store level service, I work with a few high school aged kids that don't really care if they make a sale or not. They are on their phones or in the break room half the time. Sears doesn't care too much about finding quality help, obviously. The managers are indifferent to this and expect me to babysit while they sit in the office on their phones all day.

It's bad enough that my commissions have been cut time and time again. Sears has been in suicide mode for quite some time so foot traffic is down to just a trickle most days. I'd have quit a while ago of I wasn't close to retirement. For right now, I'm just biding my time.

If I had just a penny every time I've heard "this is why Sears is closing" I could buy out Eddie Lampert.

It is so true sometimes all I do all day is apologize why we have nothing in stock,why delivery messed up,why service did not show up.. I get so tried of hearing "this is why Sears is closing" everyday, but make sure you get SYWs,KYMs,PAs and credit,and don't forget those wonderful recaps!

Spot on.

As a shopper, I avoid Sears. As someone who worked for Sears for 15 years, I'm saddened by the decline.

Kmart is easy to avoid since they mostly closed in my area. I only hit Kmart when I'm in rural Michigan and they are sad and shabby stores.

I'd like to meet the genius who thought it was a good idea to annoy people at checkout with credit offers, clubs, MAs (of course this is not a Sears-exclusive problem, but SHC is worse because the checkout experience is excruciatingly long to begin with.)

Anybody of any intelligence could walk into a store and in 20 minutes tell you what's wrong with it. Which is why I think SHC has never had one ounce of interest in making the company viable. Follow the money; someone is benefiting from the demise of SHC

They do. They are disappointed in us. Because Sears used to make them feel special. And we can't anymore.

It is a moral killer.

Because they say it to our face. And we have to stand there and take it.

Most of those people continue trying to give us a shot because they have been shopping at Sears for years and they want us to succeed but we won't.

It's out of our hands.

And they say it after we have to go through a member rally where we are told there are no cashiers again and we get beat up for things that are out of our control.

I can't force someone to give me their email address. Especially someone that doesn't speak my language or someone that doesn't use email.

So I tell them I'm sorry I've disappointed them.

Because I actually love Sears. Just like I loved Service Merchandice. And Shilitos. And a lot of places that used to make their customers feel special.

I'm going to ride it out and keep apologizing.