Lower management has completely given up. They are being pushed and pulled in so many directions by the worthless executives, I almost feel bad for them. Every day another new process or procedure added to the to do list. The only problem is, none of this additional work produces any worthwhile data or results. Every day, more and more systems have more and more break downs, but no one seems to care. Hours upon hours of time are lost daily and some of these issues have been going on for years. Who in the hell is running the show. It's disgraceful and out right embarrassing that we can't provide our customers an excellent experience because there are a bunch of worthless curry heads in IT that don't know their @$$ from a hole in the ground. Riff, eisp, layoff, whatever, get out while the getting is good.
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I am going to be bold and say in 5 years Verizon won't even be relevant.
Replacing good American workers with H1B's isn't a problem? Anyone that survived the December RIF got a new bunch of co-workers speaking garbled English and the knowledge that the law isn't going to protect them. Have fun with that mess.
Qfg you hit part of the nail on the head, vlss is an absolute joke made up of overpaid nobodies who can't do a real job. But the "curry heads in IT" really aren't where the company's issues are. Problem is the clueless jargon-spewing windbags like Marni, Tami, Diego and Stratton, and morons from different parts of marketing trying to drive products or programs that make no sense, often without even bringing in people from other parts of the business who should be involved. It's really a train wreck
That's the culture. Everyone running around creating busy work trying so hard to "show the value" they bring and justify their existence. It comes from a culture of fear and rampant layoffs. Verizon is indiscriminate when it cuts heads, not knowing the difference between its talent and bottom feeders.
Just look at VLSS. That entire org is complete fluff and BS...
It's no way to run a customer serving business.
Lies, deceit and intimidation...
It's no way to go to work everyday...
Lead by intimidation and fear is the new way at VZ. Idiots!!