Sam Walton had a business model even a fool could follow. KEEP THE CUSTOMERS HAPPY.
His mantra was that a happy customer was a customer for life. Then the kids started cutting associates to pad lower sales, which lowered sales further.
Then they started part-time only hiring, which cut back on the quality of the people they could hire.
In the 20 years I worked there, not one thing was done for the customer. NONE!
All changes were to pad the stock so the Walton kids could make more money on less sales.
To think anything else is not only ignorant, but dishonest, too…