Thread regarding Sears layoffs

It is so true Parts Direct hurts Sears,they are always telling people they can return parts to the store,which may be true if your store still has a parts department in it,ours does not,so all you get are people complaining about Sears.

Delivery is also a big issue,changing delivery dates all the time, we have no control over this in the stores,but it is still our fault,as a commission sales person,you are the only one responsible since if the member cancels you lose the commission, not delivery.

Right now in my store, in lawn and garden we have virtually no stock in nearly everything, can't order anything, might as well just close the department until spring

But make sure you are getting those KYMs,recaps,SYW emails,credit sign ups and PAs.

The other day I worked 8 hours and make a total of $3.83 in commissions after all the returns,cancelations and sakes adjustments .

Really makes you want to work harder.

That last post is a good list. We could probably go on all day.

If I have a question, I want to find someone nearby who is able to answer the question, and not have to go stand in line at customer service.

I want to find the merchandise I need in sufficient quantities, and not priced twice as high as the Walmart down the street.

I want to shop at stores where employees are treated well. It's not hard in stores to pick up the "vibe" radiated by the employees.

And we could also do a much shorter list:

What does SHC provide that I do like in a store? Close in convenient parking. Great for walking past Sears to the Mall or other nearby stores...

As a shopper, I DO want a store most of the time. Just not a Sears/Kmart store.

I want to have a pleasant experience with an efficient checkout--short lines and no stupid questions about SYW or credit apps.

I want reasonably current and high quality merchandise.

I want the store to look modern, not like it hadn't been touched since Reagan was President.

I want clothes to be neat and "searchable", not crammed on racks or in messy piles.

I want the old "satisfaction guaranteed" ethos to return. Costco takes returns without question. They're doing pretty well.

You have to make people enjoy shopping. Is there anything enjoyable about the Sears/Kmart experience?

Positive word of mouth advertising left this company many years ago! Not anything Eddie can do to fix his mess of intentions.

Partsdirect really hurts Sears too.

They rarely send the right part, which sends the person into the STORE for clarification because once again they think we are Sears, this great big company, that can help them like we used to.

Parts direct tells them to come to the store for help. And they know we can't help them.

That is why they hate us.

I really hope you corporate guys are reading this.

I know you are but you don't care.

I had a woman cry one day.

Cry. I had to get her a tissue.

Partsdirect not only charged her shipping for the wrong part but wanted to charge her 5.00 for a shipping label to ship the wrong part back.

Now I send them to a competitor for parts.

Because that lady deserves better.

The death of brick and mortar retail is greatly exaggerated. 90% of retail sales still go through stores. Until someone invents a Star Trek style transporter to beam items directly into customers homes, internet sales are always going to be limited. Even then customers will go to stores for diversion, entertainment, contact with other people.

This is one of the major failures of Lampert's vision of retail. He believes the hype about online business and assumes stores are eventually going away. This then is the excuse for failing to maintain and update the stores. His basic understanding of the retail business is wrong. The future of retail will belong to companies that develop their internet business while still maintaining stores.

Thanks cheap shoe lady.

Keep shopping at Walmart.

We know who you are.

I hear what you are saying. Last Christmas I had a lady come into the store wanting to buy six, yes six trampolines. One for each of her kids families. The price on line was $100 less than the in store price and she wanted to know if we price matched. When I told her we could not do that because we were seperate. She was frantic and upset and accused me of lying because that makes no sense. It was a few days before Christmas so she could not order online and get it delivered in time for Christmas (delivery probably cost as much as the trampoline, another problem I run into). I called the manager over to explain to her why we could not price match and she still did not believe us. She said she was calling corporate, but I never heard anything about after that

I often wonder if the customers who are ordering on line have any idea what they are doing because of all the ridulous questions we get on the phone from people trying to order on line or did order on line and now are having issues with the item. Trying to return or cancel on line orders in the stores sometimes is impossible and wastes so much time ,not to mention all the problems with marketplace sales, and of course the differences in price with just about everything on .com compared to in store.

I need a store for shoes. I hate ordering online and they don't fit right and it is a pain to send them back. For everything else, if I want quality, I don't go to Sears. If I want cheap, I go to Walmart. Who does Sears serve? They have lost their vision.

they have no plans to satisfy customers,just to not give refunds.

I tell peopled ALL DAY LONG that the item they pulled up on their phone is NOT available AND WE DO NOT PRICE MATCH WHAT WE DO HAVE...I do it nicely because it embarrasses me, too. what else can I say?

Do you know how many times a day I have to tell people the website and the store are seperate.

That sometimes they are talking to a call center?

It is confusing.

That is why they hate us.

Fix it.