Thread regarding Humana Inc. layoffs

I am in an exempt position, and it is not possible to take a few hours off for appointments, you have to take a full day of PTO

All of the professional staff at Humana are in exempt salaried roles. It is supposed to afford you some flexibility so that you can, for example, work late one day and then do a personal appointment the next. It is the opposite of hourly. The problem is that it can be taken too far - the budgeted work week is 40 hours and the staffing should be based on that. The intent is not for people to work 10 to 12 hours all the time - and then not be able to take an hour off. The other professional staff do not have to take PTO to take a hour off during the day to go to the doctor. It doesnt sound like the management knows how to treat exempt staff or even adequately budget for staff correctly.

The costs for administering the program were too high - some of these costs were passed onto providers and there were many many complaints from providers about the cost being too high. They hired up so quickly to keep up with growth and designed an overly complicated model ... and now those decisions are coming back on us. They have been working on simplyfing the model and this is part of it. It didnt help that the SNP model was so inflexible.

I also have been with the company a number of years. Lots of changes. Teams and coaches change constantly and you have no say where you want to go. One of my coaches also made me take PTO for MD appointments, when I would just need to leave work 2 hours early or come in two hours late. This despite working all other days at 10-12 hours. I put in more than 40 hours in 4 days, and still had to take PTO for the 5th day. I was told the position was "salary." Exactly. They have no problem with working me 12 hours one day, but the next when I need to work 6 hours, I am not allowed to do this. As a result, I just stopped going to my doctor. Haven't been in over a year. Oh well. I'll get seen when I am hospitalized I guess. And they push wellness and wellbeing. This is the USA. I can't believe any one at all is treated this way, let alone professional people with college degrees. Does anyone know what is going on? Why is this legal? How do I talk to Trump?

I was laid off on Wednesday. I feel like I am one of the lucky ones. That was probably the worst professional work experience i have ever had. It has been to the point of not taking breaks and having to take whole days of PTO for doctor's appointments and things, because I wouldn't meet my numbers otherwise. It has really taken a toll on my mental health. I hate to leave my co workers, but I am happy about being away from that mess.

It's too bad the members do not get to understand what is happening. We all see it, pushing junk and calling it helping when you don't even have the time to take lunch. Humana lost their spine and the answer was no longer taking calls in town meeting or showing the questions and comments people make. Damage control, make money, Mistreat an endless supply of social workers and RNs... Humana is about to be very disappointed with the brain drain they created. So many very talented people who worked hard and added to the knowledge pool gone. You will be replaced by people fresh out of school with no experience. I am sorry to lose so many amazing people.

I am a PHC also, long timer. Since lil Frankie showed up it has gone down down down. After this round of cuts our rosters are going to 700, teams of 30, and who knows what the daily quota will be then. I am abondoning ship as soon as I can secure a decent job. HAH does not value or deserve me anymore. And guess what, that is true about you too.

I too came to Humana approx 3.5 years ago, and yes at that time, things were so stress free and relaxed, since that time, the change and turnover have been unreal. I love working from home and realize what a blessing it has been, I guess I should be grateful for almost 4 years at home, but the environment now is so hostile and tense that even working from home is not good . Mike Franke came from big pharma, so the writing was on the wall essentially. He is managing like pharma, complete with lay offs and all of it, so even though my job is safe today..... Monday maybe a totally different story and like some of you, I am so tempted to just hold on and make them fire me and give me some severance pay , but the scared side of me wants to find something else before the chopping block happens. Everyday it just gets worse. Many coaches got axed also, teams are going to 30 versus 15 now, so coaches are going to be worked to death too making things so much more stressful for them as well. It will be interested, lets just say that.

I think it's sad that bitterness and stress cause professionals to start acting out against each other. Humana is who should be called out not the team members that are somehow meeting the ridiculous metrics that have been set. I am so glad to be out of that pressure cooker. No one is being held hostage, if you hate it so much then leave. Take care of yourself and go find happiness, Humana is not worth it.

When I started at Humana 3 years ago, the focus was on meeting the members needs, there were goals for numbers of contacts...then the numbers became a real measure...then they increased....then came aux codes, mandatory assessments that are not appropriate to all conversations, measurements of all things quantitative, while we are now being reviewed by a whole department for quality, which they are trying to score and rate us on. It's going to implode at some point. I am sorry about the layoffs, I think if we were better utilized there may be a different picture we would be seeing.

Left Humana several yrs ago due to increasing stress and requirement to meet the metrics regardless of outcomes, the more non certification the better based on no calls back from the wrong contact or insufficient information. In other words if you have not found the correct contact to request clinical from or if the clinical did not address the questions that needed to be answered...oh well just not cert and don't call back due to the priorities placed by management were metrics not honest forthright outcomes. Professional nursing jobs were morphed by management into factory line jobs with the emphasis on metrics. numbers of cases opened, cases closed, cases non certified by no information or insufficient information.

I feel better reading all your comments because these is no real space or freedom to express how we really feel. Franke is one of the worst "leaders" ever. HAH has turned very sour and even if we complained as a whole would they even listen or care? Interesting that so many would volunteer for severance!!! And why don't all the HCMs aim for the minimum contacts?? It's the competitive over achievers who need to prove something to no one who cares... they push the metrics ever higher.

I am a HCM with Humana, started within the last year. I fear that the metrics game will be forcing out more RN's and SS's . It was my understanding that non-licensed employees were laid off, but reading these posts shows the truth. It makes me sick. Aetna owes Humana a billion dollars. I am sure the big boys at the top don't want to lose any of that money offering too many severance packages. So they decide to make working conditions impossible for most, forcing people to leave. I am so sorry to those who lost their jobs. I hope each and everyone can find new opportunities quickly.

Amen to all your comments, yes it used to be a great job, i did my work

, helped my members and had time fir my family and my health. Now its all numbers, and doing the bare mininum to meet numbers. Frank needs to go, he is a horrible leader.

I too came to Humana just over 3 years ago as an HCM RN. My roster had about 150 members. It was fantastic working from home. You got to know your members very well and built rapport. Then it became a "numbers" game-with a minimum of 2 hrs per week of "talk time" then a minimum of 8 successful contacts a day. There was tremendous member shifting from rosters and I would sometimes get 10 or more "new" members each day that were impossible to call to complete the charting unless you worked 10-12 hr days, which I did every day. Then the next morning all those members that we spent 12 hrs charting on from the prior day, making sure the chart was compliant, we now gone from our rosters to be replaced by brand new members. Rosters grew from 150 to over 300 for a year, metrics were enforced more, and things have just gotten tremendously worse. I love working from home because it helps with caring for my family, but I did less work at my other nursing job, in the allotted 40 hrs, and made much more. Worse yet, we can't get any answers on how many staff were laid off, which departments and disciplines were affected-or even why. "Realigning business" is not a reason-we want to know what specifically lead up to the downsizing-but no one will tell us anything. They claim "transparency" but we remain in the dark about what happened or what may happen with our jobs.

Please pay me to leave! A blessing in disguise!

After the initial sting wore off, I woke up this morning feeling liberated and somewhat stress free. I will find work. I will make a difference. I will not continue to compromise my own health by being glued to a desk 8 hours a day. . I will not continue to pad the pockets of the people making ridiculous amounts of money by making these demands on us.

The sad reality is that so many of us hate our jobs for those reason quantity versus quality that most of us would like a severance package to walk away.