Sears high earning appliance repair managers don't do much just saying
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I agree with most of what you said, except for the routing part. Routing is in the same boat your in. We're victims of this nonsense.
I can assure you we aren't highly paid. And we aren't managers...they won't let us be that. We are required to be multiple conference calls daily so we can't even get out of the office. We are constantly told how bad we are doing...on SHW sales, completion, NPS and a ton of other compliance things. We get in trouble if too many appliances are replaced. We get in trouble if appliances take too long to get repaired. No mention of the part showing up wrong or damaged....that doesn't matter. Routing does nothing to help the techs. Add calls to them when they run ahead but won't remove calls when they run behind. We only get to see our eployees (techs) once a month for only an hour. If the vans are not rolling by end of meeting....we get a call from upper management. The level of micromanagement within this company is unbelievable. I have never worked for a company like this...it is horribly ran with only moving goals and targets. I have never received a bonus for anything my techs do...the goals are so hard obtain it's impossible. When I was interviewed it was the same song and dance with huge potential on bonuses. I can't stand working here and am currently looking for a new job. My job makes me literally sick every morning. I hate just about everything about this job. I do however, truly appreciate what technicians do each and every day. Many honestly love taking care of our customers and are very good at it. The company is just so poorly ran that it gets in the way everyday. For some reason this company has lost sight of who actually makes home services work. Customer calls...tech responds...shows up and repairs the appliance...say please and thank you. That's what we should be doing. But no....have to sell a bunch of crap to them and make them unhappy. Then throw in a million compliance things that the techs have to do daily on top of 10-15 calls. Then the techs leave...which creates even more problems. Then we can't get out for 1-2 weeks. Like I said, horribly ran company. And yes I'm trying my hardest to leave before this ship goes down.
Just saying...
Sears repair people in general don't do much besides guess at what's wrong, replace parts based on those guesses, and insult the consumer's intelligence when it its still wrong.
There's a reason no one wants Sears's service business. More bottom of the barrel damaged goods.
I don't believe that any of the Sears high earning managers do much. So far, they've proved that they are capable of only two things. First, they are capable of managing SHLD straight into oblivion. Second, they are capable of inflicting unfathomable misery on all the rest of the SHLD associates.