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Today Lowe's introduced a new store staffing model designed to re-allocate our people resources to strengthen our focus on delivering a truly exceptional — and differentiated — experience for our customers. The changes will better align store staffing with customer demand, shift resources from back-of-the-store activities to customer-facing ones, and enhance our efficiency and productivity. The new store staffing model is being rolled out now across all stores so that we are best prepared for the upcoming spring selling season.
We are shifting some roles and responsibilities versus eliminating them, so that the vast majority of associates affected will have the opportunity for new roles at Lowe's. Unfortunately, the store model will also result in the reduction of approximately 1-2 assistant store manager positions per store.
It is always difficult to make decisions like these that affect our people, but sometimes they are necessary as we build for the future and meet the evolving needs of consumers. We greatly appreciate and value the contributions made by all of the individuals impacted by this plan, and we will be providing them with a transition package including severance, outplacement resources and other support.
While today's staffing decisions are not easy, we are continuing to invest in the future of our business. Lowe's financial position is strong and the fundamentals of the home improvement industry are solid. Over the next three years, we expect to spend $3.6 billion in capital, including plans for 15 to 20 new stores per year, and create approximately 4,000 store-level jobs.
Please let us know if we can help with any additional questions. Thanks, Karen
Karen * Manager, Corporate Public Relations Lowe's Companies. Inc. I Mooresville. NC 28117 | 704-758-*** karen.@lowes.com