And is it for Sears, Kmart or both formats?
13 replies (most recent on top)
This is the same company that would rather have all of their associates to unload the truck than have coverage on floor during that time frame
Nice article and really tells it like it is. With less staff or new untrained staff you have worse customer service ie no one to help customers, no one with experience to help customers, in turn you have customers who are pi**ed off and never return or complain on Facebook or other social media. Corporate keeps talking that the "member" is the most important thing and that customer service is a #1 priority, yet, they do everything they can to do the opposite. Employees are tired of the b.s., customers are feed up with little to no service, employees are leaving in droves, customers are abandoning SHC and yet corporate seems to see something different than "members", employees, investors and analyist that say everything they are doing is wrong and will not work. Talk about having blinders on or thinking that "members" or employees are stupid.
Perhaps this is what part of the"Simple Stores" scheme that SHLD has for the stores! Here is a portion of the article that refers to the simple store format: "The company is pitching the cuts to employees as part of a strategy called "simple stores" that involves bypassing the stock room and moving all incoming merchandise right to the shelves."
Source: http://www.businessinsider.com/sears-is-laying-off-workers-to-stay-in-business-2017-1?ref=yfp
@2zfe - Thank you for your informative reply. I chuckled over the last sentence in your post. Over ten years ago I remember our store manager calling the program being implemented at that time "right-sizing." No matter how many programs they implement or what they call them, the programs never accomplish anything that improves the long-term viability of the company! The current state of SHLD is a testament to that fact.
It is a way to attempt to do more with less labor. What is happening is they will eliminate leads, department heads, backroom, picklist etc. They will get other lower cost labor (new hires) to do multiple jobs. An example is the "one touch" program, which I think makes sense. You put everything on the shelves or on overhead shelves then you do not have to backroom locate--eliminate the backroom and picklist postitions. New labels on boxes shipped to store on your truck will have the pricing label already on the box. You will stock the shelf and stick the price on the shelf-- eliminate or reduce hours for pricing lead and signing.
The front end will now do most of the job of 605-- when someone returns an item the service desk will scan the item and put into the right box to ship to Genco--Eliminate most hours for 605.
Monitor stores by remote cameras-- only to catch employee theft any outside theft will obviously be ignored-- eliminate any AP/LP positions in low theft stores
Receiving will be reduced in hours as vendors will have a new check-in system.
They have a metric on how many hours each position should work and how many people or position should do double work. This idea may have had a chance of success 10 years ago but now I don't think so.
That's what I was wondering
Does anybody have any actual details around this rather than sarcastic BS?
No product. No customers. No future. Simple.
They file for bankruptcy---Simple!
A plan for failure. A properly staffed store could easily do this but sadly most are so understaffed that there is no way it can work
They will be selling through the Amazon web site.
Turn a sears and Kmart store into a store the size of a radio shack or a blockbuster
The company's attempt to remove the brains from the organization, as for rumors from other posts, there isn't going to be two formats much longer so I would assume it is for both.