http://flarecord.com/stories/511086375-man-claims-humana-at-home-1-harassed-him-with-unwanted-calls Most people, especially older people, hate automated calls. Stop pushing this service!!!!!!!!!!!
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Maybe 1-2 years ago during a town hall, an associate asked if HAH would consider some type of financial incentive to retain mbrs and/or enroll them in IVRs. The response was no, because our focus should be on doing the best for the mbrs and studies show these services would benefit them.
Such a contradiction how Leadership receives bonuses for just that. Except it is the
member-facing associates that do all the work.
Hypocrisy at it's best!
I don't know why someone would turn off an alert without calling the person. I have people who have quit the IVR program, let them fire me for that. I don't offer to many because they can't even hear on the phone when you talk with them, they wouldn't be appropriate. I don't want to be fired but if it means to do what is right for the members and what is right for money, then I will do what is right for members. One day I will be judged, I would rather be judged and fired by Humana than be judged by God for greed.
Humana is a pack of used car salesmen. They violate clients rights, take advantage of the elderly, all to meet their metrics. I think that if we all called CMS and told them this fraud in the HAH program there would be some action. I heard that they are reimbursed 750.00 dollars for clients enrolled in the transition program. With the 70,000 plus clients that is 52,000.000 dollars.
😂😂😂 they sure do call a lot.
IVR is being pushed to hard. There is a huge disconnect. Most members don't want it but leadership does. Here are bad habits co-workers have confessed to: 1. Offering it and not giving the member the option to say "no." 2. Saying the pitch so quickly in a positive tone the member doesn't know what they are signing up for. 3. Automatically clearing all IVR alerts when their roster is in red. 4. Putting all IVR calls to "text" to reduce the volume of IVR alerts and member hassel. 5. Not turning IVR calls off when the member asks them to because we are required to keep a percentage signed up with IVR on our roster.