Thread regarding Sears layoffs

It all just really insults my intelligence and my work ethic. I get that they just can't come out and say how bad things are but when our store has tried to order soap, toilet paper, paper towels and check out bags for three months and constantly have the orders cancelled because we don't have the budget, the reality doesn't match the SHC fantasy. Just tell us to do the best we can with what we have to work with and I would be happy.

But to constantly act like things are O.K and we are a thriving, profitable company and then having expectations to match that alternative world they want you to believe is frustrating and laughable. If you want employees to have any sense of pride in the company show us you care. Give us a chance to improve our lot in life and some incentive to work harder (raises). Or show us that you care about the customers by doing the basic things like having soap, paper towels and toilet paper in the restrooms.

If they people who's job and business it is to run a profitable retail operation with customer service that "WOWs" the member don't really care why should the minimum wage employee?

Good comments 1rqb. You are right about connecting the two together. I have asked if we could go backk tto the days when you had to work in the stores first to work in corporate at all. I have volunteered to work at Christmas time or any other needed time in the stores. I will make the appeal again to HR and to our new people officer if given the chance.

And that's just it. There's such a massive disconnect between corporate and the actual stores. I watched the video, and follow John Moore on Pebble. He's a dynamic, charismatic guy who seems truly passionate about all this "transformation" jazz. Listening to this guy, I truly want to believe it all. But what we hear about transforming and what we see and deal with at the store level every day is so completely disparate. All I do all day is deal with customers who aren't happy with the return policy and demand to speak to a manager. And customers who are upset because they can't get a service tech out to fix their refrigerator for 3 weeks, even though they have a PA. Or customers who are mad that their delivery date has been pushed out once, twice, three times or more. All day, every single day. Don't forget the customers who want ti know when we're closing. Sorry, MEMBERS. Mind you, I'm only a lead in apparel, and I can't even remember the last time I actually had a minute to work in my own department. Like I said, I'd like to believe all the transformation talk. I really would. But how can we transform when literally nothing in the stores is changing for the better?

If we are to truly transform our leaders need to do this too. Support, mentoring, guidance, encouragement, honesty, courage, intrgerity on a one to one basis (not the mass propaganda level) would go a long way. Instead it's the opposite where my leaders demonstrate selfishness, rudeness, complete absenteeism, mistrust. I could go on. I have worked at corporate for over 2 years and while I see some good leaders on other teams mine fall into the latter bucket - it's for this reason I cringe when I see the mass propaganda messages go out, it's because I see the complete opposite day after day, month after month, year after year. Come on leaders, lead!

I think there is a healthy balance. Obviously we all know the company has multiple challenges. I am guessing based on what has been said here that each store has different challenges. And to be a store manager today isnt easy I wouldnt think. We have these giant stores but the sales volume isnt close to what it was when these stores were built so the space/inventory ratio is way off.

I dont know John Moore, but I really hope he takes the time to work in a Sears store to really understand what goes on. Only once you have been in the stores can you really understand what you all are saying. I can kind of understand, but it has been like 20 years and unfortunately a lot has changed to put more demand and stress on you guys. The credit card thing.....well I was down at the Chicago festivals pushing the Sears card many years ago, so I get it.

I apologize if some of my comments came off as insincere and too happy. I just wish I could do more for you the store associates, but I dont know how to help as I dont have direct contact other than questions asked on Pebble and the fact I buy almost all my purchases online but pickup in store so I can go to the Dundee store once a week or so to see what is going on. I take this stuff to heart, and it truly bothers me.

I can't help but think of Baghdad Bob otherwise known as Comical Ali when I work at Sears. He was the Iraqi information minister during the Iraq war and actually became quite a comical icon for the repetitive, laughable comments he consistently made."There are no American infidels in Baghdad. Never!" He would say to journalists as our tanks could be seen over his shoulder while he was talking. It's the same comical, weird comments over and over again at Sears. Sean Spicer is another guy that would fit in well at Sears

They just printed out the text response from Eddie about how the media was misrepresenting facts and blah blah blah. Between that and the sycophants trying to label the reporting as "fake news," I figure that when the company line is starting to sound like the Trump administration, we should definitely know that we're in trouble. (Not that most of us haven't already known for some time.)

As far as I know my store didn't get the video treatment. My store likes the pretend like Sears is a growing vibrant company. It's like a parallel reality.

Whatever the reason, Eddie and others are keeping this thing alive, just be grateful. He could have and should have closed it down years ago. Just keep working, get paid and wait until your store closes (it will close) and keep your resume out there.

I am not upper management and I work in the corporate headquarters. I havent seen the video. I read all the news and piece together what makes sense and what doesnt and share it with my immediate team.

I watch the video I think it was meant to keep all of us lemings in a single file so we can go off the cliff together. Did you notice that he used the same wording as the used in all the annunal reports it had eddie all over it.