Current employee with the company and tenured. I started with this company when it was THE juggernaut of the wireless industry. Here we are in extreme lows and the retail side of the business was always known as the safer side of the business. This will be the case in point come tomorrow when retail employees are let go and it not being a safe place in the business any longer. Leadership election within this company has all been based on a favortism and popularity contest. Dedicated, solid, and good performing sales reps who weren't shady or unethical in their own sales practices get constantly left in the fryer. The middle management CONTINUES to promote people who have fluffed up sales numbers based on unethical practices and non disclosure that ethical reps look like under performers. Then they turn around and promote these very people who in turn, in no better words S--- as leaders. They exhibit no leadership skills that would qualify them for the position.
The day to day operations anymore consist of the most extreme pressures to achieve numbers from what they claim as YOY numbers with some ridiculous lift added onto it. Numbers that were achieved when someone within the company had a bright idea to give free tablets away and unethical reps that STILL work within the company were lowering monthly plans to add 2+ tablets onto peoples accounts telling them their bill wouldnt increase. Never disclose any activation fees to the customer. Verizon then assumes 100% of the subsidy on the device with an expectation to increase data plan usage to help cover the cost of the device to profit on the plan after 12 months. They then paid these shady reps 4k a month commission checks for this practice. Yet all of these employees still work with the company. But yet the people who run the business on the back end are the ones who are going to suffer the wrath of bad decisions made by middle management.
On the store level it feels like the gustapo is after you all day long and you are made to feel like crap if a new line doesn't go out with EVERY single customer. We are held to such outdated metrics that are no longer attainable. We are held to accessory revenue per device still even though that was a metric that made sense when phone subsidies existed. Now that phone subsidies do not exist we are still held to this outdated metric. The poor decision makers need to be laid off and not the people underneath who actually run the business and work their asses off to try and obtain these numbers that can no longer be obtained.
Start doing a better job of actually promoting and hiring true leaders and not dictators who arent qualified to be running the business. Let reps actually work again and stop treating people like sh--. This goes for the GM's, AM's, and DM's.