Thread regarding Humana Inc. layoffs

We are paid Stalkers. It is a requirement of Patient Rights to refuse treatment. If a member refuses a service or a phone call, that is their right. I think we are actually frightening some of our members. But who cares? No one. That's who. God help the poor soul that says, "Hey, don't they have the right to refuse?" Off with your heads! A bit of sarcasm but that is how I feel.

Honestly I hope our members come across this website and see what's really going on, as well as the media. It's disgusting how this company exploits our Medicare members to put millions in the tops pockets. Some of them actually do want our service, but this job I always feel like I'm harassing my members, not respecting their needs, and that if I forget to say 1 word in an introduction to a survey or say can instead of May on the call disclaimer we are chastised.

I use to work with consent and CMS regs at Humana. You're supposed to provide the members an ability to opt out, clearly give them the opportunity to say no. It's also supposed to be documented. Doesn't seem as though leadership is giving that direction. It's a slippery slope they're on. So happy I got out of there.

I don't work there anymore, but maybe this should be reported to the ethics department? It does sound like harassment and possible fraud (enrolling members in something they didn't agree to Just to get more money from CMS).

To be expected......... Typical Humana, never about the member or their employees, only about upper management cronies fattening their paycheck. Obnoxious

I dread making calls to members who have already told someone else that they didn't want these monthly phone calls. It seems I am the one who has to hear that they never agreed to the program (even though they did the MDAT). I also have newly assigned members who are hard of hearing but yet someone signed them up for the IVR calls. We are all being pressured by management and the members are being stalked.

I would be so offended if a company did to me what I do to these poor members. I also went to extreme lengths, per coach direction, to track down members such as calling MD office or their pharmacy for current phone number. I was directed to not give members an opt out for the IVR calls, just told them they would be getting them. And, advised they could get a copy of their care plan but coach directed to not actually ask them if they wanted a copy. So shady.

Absolutely. It's awkward and painful, this is not care management, it's harassment.