I am a PHC, all I can attest to is that we are encouraged to make referrals to both HCMSS and CHE. We have a metric to meet on referrals so utilizing the CHE helps us.
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Next week we are doing mandatory CBT training for Post Discharge, mandatory group meetings for Post Discharge, and regular team meetings. There is never a discussion on getting a break on metrics. Congratulations to those that have found other jobs. I am still looking. (frustrated HCM RN in HCCP)
You were told not to task the CHE for CRD resources only I think you guys are getting things confused. There are many things to task besides community resources and we have plenty of work to do. - CHE SNP
So what I'm seeing is HCCP is being encouraged to do it more, SNP less....whuch seems to bear out the rumor that SNP is where the next round of lay offs will come from.
I agree. Let's leave the motivational interviewing aside and maybe some of the higher ups could finally answer some questions straight up.
Get another job. I'm tired of hearing that jargon "how do we make this work "
Work smarter not harder....we're all seeing the same issues....so, how do we make a model that will work?
HCM RN from HCCP, not SNP: We were never directed to limit tasks to the CHEs. ROI/PHI line preferred method per coach. A lot of my members are hard of hearing and they don't understand the disclaimers that have to be read by the CHE so I request paper for that reason. The only thing that happened recently is that we were told that the CHEs ran out of the magnets. I think the magnets are invaluable. We also are using the HCM-SS consultation line for the managers and the warm transfers for our members.
To the HCMSS, HCMRN HCCP here, we've been told to task, task, task you all. Our rosters are overflowing and just can manage all that the members need so told to refer to HCMSS just FYI. We are constantly being told to refer to HCMSS and I think even if they weren't overflowing for some reason they want us to task, probably related to reimbursement of course! Example post d/c comes home and needs help with home health, DME expected to task and basically just task for any possible need.
Yes HCCP is my area
Is this last poster with SNP or HCCP? I think that is where the difference lies. SNP CHEs were so far behind business level standards in the past that it became a problem. My coach assured me HCMs and PHCs are to keep tasking. Things have slowed down due to rosters and increase in daily CHE metrics.
Does that happen in the SNP program? I'm a HAH HCM RN and my team is still told to task as much as possible.
We are still tasking CHEs and haven't been told otherwise
Yes no more tasking CHE. We have to give member resources over the phone, if they can't write it down then we ask if someone is available to write down if no one can write down we leave voice with resources or transfer member. No CHE task allowed. We can even order the forms too. I think they may be trying to lay off all CHE.
Hcm-ss here....we were told to not task Che is possible for the PHI, to refer to the PHI line....and phc's and cm's have told us they have an expected amount to task, which results in pretty silly tasks and really wastes everyone's time, effort and energy. The cm can transfer the member to cs for benefit info, why task the Hcm-ss to do it? Cm says they don't have time to do the transfer, it's quicker to write a task. The metrics are driving us further away from meeting some basic member needs and even further away from good customer service.
HCM RN-told only task at minimum. The resources we offer should be based on members goal and only after we provide education to them first. We were told it's an effort to keep costs lower and it's not collaboration to just send out stuff if it's not relevant to an area they want to improve. Too many members are being sent stuff and either not getting it, throwing it away, or ignoring it. More junk for them to complain about getting and it's just costing us money
HCM RN. We were told to task as much as possible, I think we are expected to do a certain number of tasks a day. I can say though that with the peer average metrics I simply don't have time to spend with my members, so I'm not referring as much as I was last year. I just simply don't have the time to spend with my members to make sure they are taken care of fully.
Basically they don't want anyone to feel secure here. Everyone, no matter what job title is, needs to be looking and have a plan. Even if you are not laid off they are going to make you wish you were. This company made bad business decisions but other companies, maybe not insurers, are hiring, the economy is improving.
HCMRN-not SNP- told not to task CHE's to send info on nurse hotline magnet/flier do to 'someone' saying it's not beneficial, well it is for our frail elderly! Told to task task task SW, make referrals, etc
Wow. That stinks
Snp side is being told to cut down on tasking CHES and HCM SS are no longer available for us to task.
RN SNP. Yes, we were told not to task CHE to send CRD resources we had found (our older members like paper copies) and to not offer a copy of the careplan (in the engagement survey) but rather just tell them it was available. The word was the CHEs had too many tasks and could not keep up with them so not to utilize.
SW here, we were told to do it all by ourselves and not task ches
HCM RN here. No we are still being told to task CHE and HCM SS as much as possible