Thread regarding Lowe's Cos. layoffs

Why a '7' on a Survey.

We are all dealing with massive issues. Not enough coverage. Not enough loaders. No one with overrides for cashiers. Massive post load issues. All the while the store manager and ASMs, instead of dealing with issues and supporting our associates, are instead pushing 7s and surveys. Why?

Because they are receiving the direction from corporate to skew numbers and tricking stockholders into thinking these changes are actually benefitting the brand. So if we continue to press customers to get a '7', that means you are contributing to the loss of more jobs, benefits, and hours. Push customers to be honest. Push for real answers, and secretly tell customers to explain bad experiences.

I am not BSing you, this 7 program is actually screwing you over.

by Tenured Member of Management
| 3453 views | | 8 replies (last ) | Reply
Post ID: @OP+N7rg3jt
Comment! It's anonymous!

8 replies (most recent on top)

They have been handing out flyers in our store for customers to rate us a big ol 7! It's like begging customers to like us! I agree that while this will get the store the bonus and put very little money in our pockets if any , it won't fix the issues throughout the store. I would rather the customer tell it like is and report the departments vacant of employees, the freight that is on the floor aisle after aisle, and if they do find an employee they don't know the area they are covering.

by Anonymous
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Post ID: @ggeu+N7rg3jt

I regularly direct upset customers to our HR and Store Manager to vent their frustrations. I ask them to contact the Customer Care line, as every complaint that goes CCIC is direct emailed to our market manager as well. I know it won't get us anywhere or help, but at least I don't have to listen to the customer's sht. I'm sending the sht back up the hill.

by cansh*trolluphill
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Post ID: @dojp+N7rg3jt

Dear Associate: If your store is not getting all 7s it is because you are under-performing employees. We will replace you with PT people who will be motivated by the desire to Bleed Blue and move up in the company. We have been dragged down too long by slackers such as yourself. Every Family, and remember Lowe's is a Family, has a crazy uncle and you sir are that uncle. I lost $1,000,000 in salary last year because of your under-performance. That is almost $20,000 a week. Unconscionable. Peace, Bobby Nibbles

by Bobby Nibbles
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Post ID: @2hpz+N7rg3jt

I agree. The stores need to get 7's on the survey in order to get the 1st quarter bonus! So no matter how much freight is sitting on the sales floor and no matter how many deliveries go wrong , lets hand out leaflets to the customers to call the survey and rate us with a 7. No, this not going to fix anything, but put cash in some pockets. And with the new restructure I wonder who's pocket will benefit the most? Not mine I am a csa5!

by Anonymous
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Post ID: @2aig+N7rg3jt

I hear the complaints out of customers daily - it was rare at our store b/4 the reorganization - I have always directed the customers to be honest in their review. Change doesn't happen if you only point it out to the customers gushing about how happy they are - there needs to be a 'real cross section of customers'.

by Anonymous
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Post ID: @1cvc+N7rg3jt

Thank you!!! So very true :(

by Anonymous
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Post ID: @1env+N7rg3jt

I was let go... Un justly!!!

by Anonymous
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Post ID: @1ofo+N7rg3jt

Great post - thank you for this!

by Anonymous
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Post ID: @1ywp+N7rg3jt

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