It does appear that mgmt is going to PIP ppl out..Checking every clock punch, one colleague was in our shift start 5 mins before hand , chatted with mgmt, grabbed coffee but forgot to clock in until mid shift start. He was docked an hour even tho mgmt SAW HIM and were SPEAKING WITH HIM.
Then we had a rep draw a line as the customer's signature . This was discovered when the customer came in to return it , stated she had no receipt, never signed anything and was never told she was in a contract. SM was mortified when he pulled the receipt to show her where she signed and then saw that she was correct abt the signature. Retd the device, waived restock fee and apologized. What happened to the rep? Nothing. Nada. Zip. Squat.
How in the hell is that not a fireable offense? (customer requested cameras be pulled.)
What did his coach do? Sent a mass email to the store that guests must sign, no exceptions. ( duh?)
Now that the super store we are in has no ops/rss. Mgmt has passed stocking the floor of devices and cases to the solutions reps, who also must greet and yet still make quota , all while our transactions are being timed. Did you add tmp? Download tech coach app? Mention the hum? Transfer their content? Wipe their nose for them? Walk them to the door?
Shift start this morning was about how terrible our performance was yesterday as the biggest store in our district . Our apologies that our floor traffic was ridiculously slow .
So today, we were required to have a PT by 4pm or be on a call with our DM at 430, REGARDLESS if you already have multiple PT for the start of the month.
Demeaning micromanagement, no positive energy, no understanding that we just lost 20 employees. TWENTY! In one location! We are overwhelmed , trying to adjust to a new normal and spread way too thin. Every single employee has stated how awful our store is now. The leaders can't even figure out how to lead.. " Yesterday was rough, what can we try differently?" THAT would have worked. Not our leaders. They s---ed all the air out of the room as well as any energy any of us had.
Darren Webster says don't all stand up front, it's overwhelming when a guest walks in. Our mgmt wants us up by the door if we are slow. ( hello left hand.. any clue what the right hand is doing?)
We even had a solutions mgr sleeping with an exp rep that was common knowledge. HR didn't do Sh-- till after the 1st round of layoffs ( so the mistress was gone ) and the ppl who knew directly had just left the company since the solutions mgr was aware they knew abt the relationship and he made their lives a living hell .
This company is not what I thought it was. I loved my job when i was hired. The credo is crap. Mgmt at the store does NOTHING to address the many issues going on. They have their favorites and it shows.
Anyone on the outs with their mgmt team in retail.. don't be late, dot your I's and cross your T's, cover your a--, or who knows, maybe start kissing someone's. They know who they have their scopes on.