I liked this long post, found it here: @NyIiJ3u-1rhe so I am reposting: Being laid off was the best thing to happen to me. When I interviewed with Humana I was so excited for the opportunity and what this " would mean" for career advancement. When I took the job I even said out loud- well if this doesn't work out, it will look great on a resume! Then, the job started and I saw it for what it really is. Some members I felt like I truly helped make a difference to their health and wellbeing. Other members, the requirements of the job and MOC I felt like every day I was jepoomy integrity to do the job the way Humana wanted us to.
Every day I struggled with how is this the right thing to do with those members who we label " resistant ". The ones who wanted to be actively involved made the job better, it's what I was hired to do. I had huge internal struggles of "forcing" members to stay in the program, offer all these services, do the surveys, or even keep them on the phone for 5 minutes to get to count the call as successful, our coach wouldn't allow us to close members, and the few we'd ask to close because they continuously said stop calling, our coach would just pass them to a different person on the team to get the same result. I got joy out of helping the few I did but I felt more like this job was intrusive and disrespectful to people. If anyone on our team mentioned concerns we were told we were being negative.
The MI out coach used just made you feel like why am I even bringing concerns to my supervisor, so eventually we all stopped speaking up. If you didn't drink the kool aid and talk the Humana talk 24/7 you were viewed as negative. If you had thoughts, concerns, or questions you were viewed as negative. This site has been so refreshing to see that out of hundreds of us, I'm not alone and those feelings and situations are real across the board. I do miss some of my members, but I feel so much relief now that im gone. My new job actually does to focus on the client and their needs. I was telling my new supervisor it's so weird for me to not have to roll with resistance and that if a client says they don't want a certain service but wants another- it's so strange that it's okay!! We are so conditioned to work the Humana way, that now that I'm gone, it's like adjusting to not being in a cult again!
There is life outside of Humana, the work we tried to do there has so much value and it's a shame that the reality of corporate greed trumps being a true care managers. I hope you all find something that makes you happy, and thank you for validating that our team wasn't the only ones feeling/ seeing the company for what it really is