I think what he said first was accurate "pivoting from" not adding to. Makes sense now that they stopped enrolling in PHC segments. This meeting has been more informative. Sounds like focus will be on in home care, not telephonic care coordination. Care coordination appears to be a "cottage industry".
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If you are trying to hear these meetings via your computer rather than the phone, try using earbuds next time. I was on the phone and had my volume turned all the way up. The audio was poor. Focus was definitely about in home care and expanding those services. This was the first time that I saw someone talk about behavioral health in detail. We have been letting our coach know about the "too many calls" complaints for years. It is not a revelation for us. HAH 2.0 still remains a mystery. What is behind curtain number three?
Lots of talk about behavioral health, pharmacy and in home services. It sounds as though they don't feel telephonic managed care is where it's at any more, yet we are hiring telephonic nurses at present.
What really made me laugh was when he gave the example of a member getting calls from our pharmacy, then 6 weeks later from a care manager. He said the members complain about that. No kidding! We have been saying that for 2 or more years!
Just tell us if there are plans to eliminate the PHC or CHE role. The company would actually save money in the end as many would seek jobs outside of the company before a layoff. Severance saved. There would probably be equal numbers holding out for severance so it would balance out. Enough people left to finish the work.
My sister's company outsourced the whole processing department last year and told everyone 6 months in advance. Employees were very appreciative. Just be up front with us rather than keep us in the dark. I feel like we are all on the bus but they painted the Windows black and stole the tires. We are just waiting for someone to open the door and kick us out.
Lol terrible. Summed things beautifully
I was having trouble hearing. What was that about thongs? (Kidding).
That poster summed thong beautifully
Thanks for that information.
This year the focus is on tricare, and they are looking to expand in home services, working with doctors, and expanding the pharmacy and behavioral health. ER is leaving in July. There are changes, but not ready to be shared yet (the most honest thing said in one of these things)....my thought? it would seem that PHCs and CHEs may be evolved, licensed staff are needed due to CMS regulations and in home services will expand, so a focus off the phone, and into the field, with a focus on behavioral health
The meeting was so hard to hear I walked away anything interesting?
Thanks for posting! I was also having trouble hearing so it is helpful to read what others heard.
No matter the outlook, knowing is better than not knowing.
My take is additional layoffs will happen as PHCs will not be needed to coordinate care. The new model will involve direct care and less telephonic expect layoffs for the start of the year mark my words
Thank you for posting this! I couldn't hear the meeting very well and I appreciate this insight. Did anyone else hear anything of interest?