Say goodbye to your friends and start packing your desks. No one is safe in this round of layoffs. The backstabbing that is going on right now is unbelievable. Xerox/Conduent are just facades of functional companies. I have never been a part of such a group of disorganized, fighting children in all of my life. Prepare for layoffs next week. Getting let go will be a relief. Living under a bridge will be a pleasant change from the stress and craziness that is passed off as business.
24 replies (most recent on top)
I quit Conduent about a year ago, it was the worst place I ever worked. I LITERALLY got out of a write up for giving my OM weed and a lighter to smoke it with when she was mad at me over attendance. The management here is a complete joke and uneducated, get OUT while you can.
The page looks to be a little outdated but I thought I should give my experience as well as it could give a different point of view.
I was with Xerox and Conduent for a total of 2 1/2 years. I worked in a contact center where everything and anything was against us in terms of presenting a place of employment that could be appealing.
Outdated everything, run down carpet that had an odor, testing center that looked like a high school lab from the 90's, mismatching chairs, no windows, no ventilation into individual offices, decor hanging on the walls that looked like it came from my grandmas 70's style bathroom and I could go on.
We were also located in a building that looked like a compound. No windows and extremely poor looking (See above) Training Centers for new Recruits and the Rooms where employees were housed out of were just as bad.
Couple this with low pay-rates and an extremely competitive market for Inbound/Outbound CSR work - we had uphill battles it seemed all around us.
We had an office of three - each of us coming from various recruitment backgrounds. We would at times - in down time - talk about how we ended up here and we would laugh. Each of us had real pride in who we were and what we were doing. I know from speaking with the HR Director that we were the three highest paid recruiters on the CHC team at the time. I know that I came in #1 in that category and I feel my past experience warranted that. I do know that was also a concern but one that Xerox at the time stated they were going to do more of. Meaning hire top talent to come in and professionally run the ship.
We averaged around 2 classes per month - you know the spill. 35 starts per class, with around 60-70 screened, interviewed and in some cases DS and BG'd per class. We were recognized on a regular basis for never missing a beat. In most cases we would start 40 per class. Retention s---ed, but see the above.
Things went downhill fast. Into the 1st year we went from 3 clients onsite to 1. We essentially sat around for days on end with no work to round out the first year. From what I was told is that this was normal for the flow of business we worked. Busy in the spring and summer and dead in the 3rd and 4th quarters. We were farmed out to teams across the country and each of us had major success and the feedback would always come back that one of us was the leader in sourcing, recruiting, retention, etc for the project. We were each requested project after project.
Then our Recruiting Director left and then a slew of Recruiting Managers left (All joining a competitor). We looked around, door shut, no classes on the horizon, dwindling team and openly talked about supporting each other while we searched for work. 1st of the 3 left pretty quickly and is doing great! Same company, growth and all the comes with joining a good solid company. Me and the 3rd stuck around deciding that we would interview but also hope for the best with Xerox and now Conduent.
Around February 2017 we were notified that there was a corporate recruiting team opening and that we would both be recommended for it. I went to my coworker and suggest he go for and I will see what else could come down the pipeline and continue to interview. I notified the Corp Recruiting Manager after interviewing that I was going to withdraw. I immediately got a call from my Manager stating that I needed to take this job and that neither of us were guaranteed jobs. So i went in to my coworkers office and we cried together. He was sad that he didn't get the job and I felt like I was being made out to look like i mislead him. Luckily he found work shortly after (And before being laid off) and is doing well and we remain great friends.
The corporate recruiting role was a joke people. I moved people to hiring status and essentially push rosters to HM's. I had gone from a team of 3 working 60-70 hours a week to a remote paper pusher who was overpaid and struggled to stay busy for 20 hours a week let alone a standard 40 hours. I had no contact with my manager as she stated she not the type to call or IM unless she needs something. I had 3 total conversations with her. The first introducing me to the team, the 2nd letting me know i made it through a layoff and the 3rd laying me off.
A sad day and a very frustrating ending. I worked my tail off and i genuinely came to love what I was doing. To add insult to injury after speaking with the HR Business Partner I was told that I could be rehired in 6 months and if a possible opening came open before hand - with manager approval - possibly earlier. 3 weeks after i was laid off 3 remote recruiting roles came open on CHC's team. I contacted my HR Business Partner(no response) and my old, just recently separated from corporate recruiting manager. She was very open to the idea of recommending me but also somewhat aloof and that was really upsetting. Because i had friends who still worked at Conduent I had one of them look up the recruiter and pass over the email and phone number. I emailed and called him and set up an interview. I told him that I literally just sent my computer and equipment back and we joked that they would just ship it back to me. I thought I was a shoe in. I am heading out of the house with a real sense of pride and i get a canned response via email that I was no longer being considered for the role. Devastating!
Thus my time has ended with Conduent. I gave it everything that I had and then some. Not sure why i wrote this but it felt therapeutic and if anyone reads this and it helps then great!
All the best
DHA -
Conduent is the worse place to ever work -- zero management skills, zero respect for employees and their input, have zero game plan or organizational communication. Massive hiring of P's, VP's, Dirs. then mass layoffs of lower level employees who do the work. Lies told to everyone on and about layoffs. Then falsely promote culture, value, respect, Founder's Day - what a joke. This company never stops embarrassing themselves with Ashok at the helm. Benefits have been cut to nothing. No pay increases since 1/17 and non-stop hiring and wage freezes. Zero training and promotions are almost non-existent. High stress with zero recognition. Don't work there.
I am part of a RIF that happened this Friday, August 18. This RIF included mostly Recruiter's Assistants at brick and mortar sites as well as remote (work at home) RA's. What was the Apple litigation about, i am asking because Apple was my client that we were recruiting for???
It's hard to fault Conduent after Xerox bought into using Cognizant - that was a disaster. Hard to know who was doing what for who and the extra layers of Cognizant 'management' (called managers to get through immigration rules but with little experience or skills) added no value.
I work in lkld fl and recently our upstairs merged with downstairs and lot of people gone supposedly working from home
I was Horribly Mistreated by a director who had absolutely no working experience in her position. Forced to work 16+ hour days and subjected to discrimination, defamation, blatant falsehoods and derogatory comments when ever this director felt the need to cover her behind. It was a true blessing in disguise and I believe that God will not allow those with ill intent to prosper at the cost of hard working breadwinner and their families.
Just want to post my experience so that anyone considering employment with Xerox / Conduent avoids my mistake. I was hired at a fairly senior level and laid off within 9 months of hire. This is after seeing colleagues and superiors laid off throughout the year ahead of me. This has to be about the worst employment experience I've had in over 20 years of working - it was a sweat shop because there were not enough employees available to do the work demanded by executives - it is a shell of a company. I worked incredible hours and weekends and was berated by ignorant superiors for my failures. There are no employees left to do the work, just executive leaders who want to win business but don't understand that it takes people with expertise to create the products and implement solutions in order to win the business. Do not join this company, it is starting to lose contracts as they come up for renewal and this will snowball because the company has no qualified employees available who can do work. Also, when I was at the company, I saw dysfunction such that there are tons of Sales VPs with nothing to sell. I could not understand how they could keep these people on the payroll - probably to sell vaporware. I'm not exaggerating.
9000 riffed
I've been working with Conduent as a consultant and can say that I've seen things that were cause for concern. I definitely would not want my career in the hands of the leadership there. It seemed like a rudderless ship to me.
Consider this your warning.
Colorado Springs will be the next round of lay offs. Management is going to tell you that jobs will be offered to you after the project comes to a conclusion. This is to get you to stick around so they can wrap up the project. It's not good for business to tell 300 people they will be canned in 3 months. I've sat in these meetings. Get out now.
The higher up are the cause of the toxicity. Makes all the workers crazy because they can't keep up with the top management's delusional demands and greediness.
Thankful FORMER manager at tms and then xerox. I have never worked for a more dysfunctional and toxic company in my entire life
I know a number of people impacted from the Cherry Hill NJ office. I was told by a manager that the cuts were 'deep and organizational wide'. So far, my list totals 22 people.
A former employee of Xerox - I left before it changed to conduent -i was wondering what sites were impacted this time
What location was impacted? How many people?
For those of you that were laid off, where did you work?
I too was laid off just today (6/9). And can confirm xerox/conduent was not the pleasant company to work for. Very high insurance deductible plans, constant stress, no training, horrible siloed departments, fragmented knowledge sharing, internal dev creating own issues, and list goes on. Getting laid off was a blessing!
It is true. Layoffs announced 6/9. I am one. I won't miss the constant stress and complete chaos that was Conduent (Xerox Services)
F--- that indian piece of sh--
I like turtles!
Isn't the headquarters moving to NJ?
Xerox changed its name to Conduent, in the middle of a contract? They asked everyone to change their email addresses to Conduent, so ridiculous without even thinking, the contract is with Xerox, not Conduent duh! So everyone had to change their emails back. All those 756 employees are gone now. What a waste of time. Big boys left before they got fired......oh well, the consultants hired knew more than they did and those cognizant staff just b---s---ted their way through. I sat and watched the entire thing crumble. Xerox mistreated most of the people so much that they started treating the H1B1's better than the Citizens.
Xerox hired a bunch of top execs who have no clue how to initiate a new NYMMIS system. I sat in those meetings and they couldn't even answer simple questions. NYS employees ripped them apart in front of their faces.
It was sad. What a life in hell. I am so glad I left that un organized company before it blew up in their faces.
And the discrimination I went through was unbelievable.
What a crappy company. I will never work for them again. tsk.