R2B program and lack of customer service.
"Me customer I save you $50 bucks and give you a MIFI". "No Mr. customer you have to get the Mifi"
1transaction = $600 annual decline.
1 customer, 1 store and 1 day.
Now think about all the stores, all the reps and quotas. We've done this to ourselves. New lines are not king and when VZ has the top customer base you will fall the fastest and hardest.
Vz Engineering had a layoff in 05/05/17 per combining 3 teams of VMN, IDN and TDE groups. I got a severance of 19yrs. Sick of telecom .. good luck for all those still with Frontier or Vz.
"What did he say?"
Seems to be our business model? New growth is a decline in Account revenue.
The auto correct or typo is atrocious...Me customer you rep. Uggg no like.
ME GRIMLOCK!
OP, that read like dialog from a Godzilla script.
That's the culture that's been bred.... Reduce the bill then add the infamous GG
When employees have such a command of English, you'd think success would be a given.