Shapiro announcing layoffs tomorrow for field and support staff (quality control, DEs etc) See you folks on the other side. I'm in the OC CA market and things have gotten extremely slow, it was only a matter time. Also "virtual assist" is coming online here in CA on the 19th and eventually nationwide. That will eliminate field from having to do supplements on QFC claims.
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Shapiro is a lying d--k = Allstate is a horror show for employees and ALL OF THE POOR CLIENTS WHO BOUGHT INTO THEIR AGENT!!! No claims support and if any is provided - it will be the lowest, poorest, and most inept service possible. Sales versus truth/ you buy a promise from an agent that knows nothing but sales - and should you have a claim, welcome to the nightmare you never wanted! Buyer beware - you will get screwed by this company!
If you're an Allstate customer, refuse QFC. What happens if you don't have a smart phone or any way to get the app and you don't want to use a shop that's part of the Good Hands (that's a joke) network? Do they ask you to get multiple estimates (old school) and submit them? Demand an Allstate adjuster (if there are any left) to inspect your vehicle.
California has been losing millions of dollars in auto over the last 5+ years. Could be like that in other states too. However, they paid claims that should have gone to SIU. Even those that did go to SIU got kicked back. Stupid.
Can see claims operations leaving
California in the future due to high losses.
Unfortunately, many other insurance companies are going down the same path. Centralize, eliminate jobs, utilize more technology, put more onto the customer, forget about customer service. Can see a huge increase in DOI complaints in all states.
Texas here. We lost all our dispatchers , 42 field adjusters (80 plus total staff). Big blue is hoping QFC rescues the company from the hundreds of millions lost over the last 2 years. They expect one of the biggest markets (Texas) to handle this immense workload starting August 14 with such a demoralized staff of field adjusters who might be let go in the next wave of layoffs in 4th quarter 2017 when they announce QFC is doing so well handling supplements that we really only need 3-4 field techs per market !
CA (former) Allstate field auto appraiser here. A despicable way to run a company by letting phones and outsourced sweatshop workers do the jobs of local people. Shapiro is a killer of AMERICAN jobs, plain and simple. All the upper managers who allowed this nonsense can go eat a d--k or twelve. F--- all you upper managers for not supporting your people the way a real company would. This will bite you in the a--.
All i have done and will do until my last day - is rewrite the pathetic excuses of estimates from QFC , and listen to the customers, shops , and agents about how stupid and poorly designed this stock-holder-centered initiative is .....Allstate clearly states to agents and insureds that their claims handling is "Not a priority",, ie - the main purpose of the air people buy, will be convoluted and the promises per the policy bastardized and redefined per Allstate's best interests . While some insurance companies radically considered making a few cents on the premium dollar - Allstate reported poor performance to their staff when they made 16 cents on each premium dollar last year - that is almost obscene, and well worthy of national investigation by DOI's. Ben Franklin's concept of insurance, and Sear's initial idea of service to their customers - is so far lost and desecrated by current Allstate leaders, that more imminent lawsuits are certain. It is with utter revulsion that I cringe when I consider myself affiliated with this sham of an insurer - and watch as the board of directors continue to drive the stock - profit margin further with no regard for the millions who actually believe they are protected by the lie of some "good hands". Such an enormous lie and fake promise to the insureds - from the poorly trained, insurance-inept salespeople to the minimum wage insurance ignorant claims handlers with zero experience....Ive never seen such a significant brand- opt for such cost-cutting measures as to debilitate the claims process to save money.....a process that the customer hopes they wont need but prays that if needed will be everything they hoped and paid for. Instead they are met with empty promised from ignorant agents, to minimum wage call centers that take their calls in the greatest moments of need and fumble the handling due to inexperience and ignorance. Then, as a protocol - Quick Photo Claim is offered - and if the customer is lucky, the claim and the appraisal will all be completed by someone who has no clue (except the company, online directions) as to how the claim or damages should be handled. This awesome "service" is ideal for those with $250 in damage who just want to get the money - but a horror show for those who want to actually get their vehicle repaired. Rest assured that on the surface, Allstate has great plans to redefine archaic processes. Unfortunately the higher ups continue the profit-driven b---s--- that is trying to be masked by corporate "initiatives". National ideas are met with a joking disregard from Market Claim leaders. New hires are taught one thing but quickly shocked to learn the "actual truth" under fire from their leaders...Corporate training is tossed aside in the MCO's and ridiculed. Those who succeed are clones of the tyrant in charge of the MCO....
I just recently retired from Allstate after 30 years, as I saw the writing on the wall with QFC, etc. I have had communication with old coworkers today that got the axe. So cold how Allstate handled this. Cruel. It saddens me that a large company would do this in this manner. As a recently retired auto tech, I feel so bad for my former unit. It has been desimated and lives destroyed. Taking my Allstate polices else where.
So just to fill in for those that haven't heard yet, markets all over the country were impacted today some more than others. Basically a conference call to let us know we have 60 days left with the company. Severance would be paid after the 60 days at 2 weeks pay per every year worked at allstate. They tried to smooth the news by saying there's more jobs being posted at the DOC centers but obviously there aren't enough of those crap jobs even if everyone actually wanted them. CSL and dispatch were also laid off and even a couple of RCLs although I don't know what market (this is based off of the HR packet provided). Allstate also meticulously planned to have the "layoff" paperwork to be delivered by FedEx overnight to every 'impacted' employee today. Gotta say I'm impressed by how they were able to plan something so huge and execute it without anyone knowing. Bravo Shapiro.
Allstate is dirty AF. it's one thing to beat up the shops, but to beat up your employees too?? That's crossing the line. I was one cut here in socal. Not getting a severance package because I haven't been with them a full year. But I will tell you this, I'm going to be the least productive employee for the next 60 days.
Wow, i can't even process what happened today. In short it was nothing less than a Genocide, as hundreds, maybe thousands of Allstate employees we're laid off at the same time on a Nationwide conference call that lasted no more than 10 minutes long. The way Allstate handled the Mass firing was cold. It didn't matter if you were a new employee or a 30 year employee. I feel for the employees & there family. The days of customer service at Allstate are over. insureds welcome to the age of QFC/ Quick foto claims, and virtual assist.
Allstate Mass firing -nationwide - 6/14/17... 5 minute, one-way phone call to advise hundreds. I feel devastated for myself and other long-term employees who committed their time and lives to this company - but even worse for the unknowing insureds and customers. QFC is the next McKinsey file. It can't and will not work in this or most markets. Send a picture - QFC will write the lowest estimate possible; then Allstate will delay, deny, and defend.....and now there will be zero face to face handling; zero of that community-commitment they love to sell to the public. And isn't it easy to say "no" with an empty smile over the phone -1500 miles away. Through the genius of QFC - now an insured can willingly say its OK for someone who isn't even licensed or trained as an appraiser or adjuster in their State to write an estimate. And for the long-term-happy-customer that isn't tech savvy, Allstate may even send a glorified photographer (with no auto adjusting experience) to take the pics for them (if they are lucky). And the DOI's are seemingly sold on the benefits of this "service"? How much money and influence does it take for a fellow employee to sell-out? Or for the advocates of the consumer in the DOI's to sell out? How long before the public understands the fraud involved? This company has so amazingly exceeded all the nightmares that I have defended against as even existing- (until I came to work here). Its like a Grisham novel on steroids. I must have been STUPID, STUPID, STUPID....
But now that we are fired - we have a chance to qualify for 2 wks pay for every year worked - if we sign away all our rights in the blanket waiver they sent us
; which obviously addresses the long-term lawsuits that are foreseen and will be initiated (nationwide) by employees as well as insureds.
Hello for New Orleans.. I am support staff (MOI) for our auto field adjusters until August 14. My whole team got laid off today. I will be okay but I feel for my peers who have been with this company for more than half their life. I have seen first hand how much QFC underwrites and low balls the customer. This is unethical. Allstate leadership principles preach transparency and we are here to serve etc. Well action speaks louder than words...
too many good people, including my husband, let go today in metro atlanta.
I blame the crooked insured's and liberal Democrats in California. They have not allowed insurance companies to raise rates, nor cancel customers with excessive, often fraudulent, claims. I have seen insured's with literally 15 "hit and run" claims in one year, and 10 "vandalism" claims in one year. Nothing we can do but pay it. And now the day of reckoning has hit Allstate hard. Good job crooked customers and liberal law makers.
One word " McKinsey"
Lots of talented and tenured guys sent packing today in New York. Sad. QFC casualties.
When compliance fines, lawsuits, stockholders complain & crooked shop fleece the checkbook, the ivory towers will take notice & realize bad photos, drones and adjuster "sweatshops" are a bad way to run a service business.
At least your getting severance pay. They kicked me to the curb for not sending surveys to people i couldn't get a hold. I had found their cars and inspected anyway. I got the morning meeting call and they were nice enough to send me on a cab ride with a cardboard box full of my stuff.
I am in WA as well. It is really shady business practices going on right now. Mass firing phone call! This crappy corporation doesn't even have the ethics or courage to look me in the eye when they fire me. Unbelievable I am asking all fired employees to post on indeed.com and other websites so other people can hear the truth about this company. Let's not let this continue to happen to other good unsuspecting souls.
WA State here and got the call. Didn't even get a kiss first.
West Tennessee in the house. Well that was an interesting call! 3 left in my market unit and a huge workload on the table for those guys.
I hope there is a whistle blower on this QFC process. No calls to customer a/m parts, not writing damage. This is going to blow up. See you in the soup kitchen line I'm a Field adjuster in NY getting the call today
What's going to happen when the consumers find out that Allstate is unfairly handling claims by underwriting (underpaying) property damage using Quick Foto Claims (QFC)? I foresee lawsuits nation wide and legislative action from the various states.
The decision makers will have moved on to bigger and better things.
I was in the same market but saw the writing on the wall... Best of luck to all.