The only way to get this job done is to not take lunch or breaks or wellness hour. Pressure is on, # of calls increases by the week! I wish our coaches and higher ups had a case load so they knew how time consumming and so very difficult it is to reach the #'s you ask us for.
Management, PLEASE think of us, your voice, the ones who speak to your members. Treat us with dignity, care for us, stop piling more and more work. We have no super natural powers, we just want to do our job without rushing and feeling stressed out and scared, we want to do a job well done and actually make a difference in the member's lives, they need us.