I think the biggest problem is that they are eliminating positions that have been around for years and are exclusively doing certain things, now parts of their jobs could be done by CSA's. However CSA's aren't being trained on how to do those things before these people are eliminated. CSA's have no motivation to do these things as a part time associate either, a lot of the new people have no intention of sticking around. They're getting hired in at the same rate I made in 2007.
Saw this at @NWJIBdJ-nxi, was wondering the same thing.