The change started when the company went into banking.
It was obvious that insurance was not profitable enough to continue to be there primary focus. Loss prediction in the face on a changing environment became more difficult. Exposure loads due to density on homeowners in storm prone areas and regulations mounted up along with the high cost of class action suits.
The solution was a move toward banking and investment services while retaining insurance as a base. Outside consultants where brought in and a company that had been your good neighbor service centered organization with face to face contacts changed its focus to cost control. How do we provide service but reduce costs.
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The cost reduction focus was a needed change, but with it employees where treated more like depreciable assets then human beings.
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The family atmosphere was gone and along with it the face to face good neighbor service. Now it is a toll free number and a two to ten digit extension number.
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Seniority meant nothing.
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Employee morale hit the basement.
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Employees benefits where cut.
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Job descriptions were rewritten and long term employees where constantly put under pressure and told that they now had work quotas to meet and the focus became doing more with less.
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Job descriptions were rewritten changing salary ranges and bonuses were given instead of raises so there was no cumulative affect from year to year.
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Retirement plans where changed or done away with.
So here we are today…
Does State Farm still provide good service? Yes, based on the new definition of what service you expect.
Is it the same company it used to be, no!
Would I recommend working there? If you are looking for a career do not work in claims at State Farm.
This is a repost of a note written by Anon - see it here: @G2iNT6q-6Gfmp or www.thelayoff.com/t/ G2iNT6q