You cannot take someone seriously who considers themselve a leader of any kind
when you accidentally receive an email from HR in Louisville, helping the leader, (who cannot speak or write proper English) compose a letter on how they are there to help you and to coach you.
You have a leader who cannot speak English. You have a leader with the equivalent of a ninth grade education who cannot compose a letter without the oversight of HR, (Rhonda Jackson in Louisville)
and you have a leader who sends you 4 pages in an email of this correspondence thread between HR and your leader.
Somebody in Humana HR/management watches too much Star Trek.
Meanwhile,,, the greedy leader CEO is cashing in $40 million of Humana Stock.