It's a lot of people on here saying on here if you don't like your job just quit. If it was that easy I'm pretty sure a lot of us would be gone in a heartbeat. To the people who been in the company 20+ years I can understand your reasons for wanting the company to survive. To the ones making good money and know when this ship goes down it will be hard for them to make that kind of money elsewhere. Some people feel underpaid and undervalued. When you are a full time worker and still barely making ends meet it's frustrating. Some people only work 10 hours a week and that's frustrating as well. So everyone has different reasons as to why they feel how they feel. At the end of the day we all are a team until we leave or the ship goes down. No need for the negativity. Just because someone doesn't see things the way you do,doesn't mean their not entitled to their own beliefs or thoughts. Just getting real tired of the trolls and the people who get mad because someone don't believe or trust what they're saying. Your situation is different from the next person.
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Agree with the disconnect idea. Time after time it seems as if corporate invents new policies, procedures, rules and regulations just to justify their jobs. It also seems that one department at corporate does not talk to or consult with the other departments. When they rolled out the simple store process we were told in our store that the process would not start for another three months. Then two weeks later with no notice or training all our systems (RMU, registers etc.) were using the simple store process. When people started to complain and ask questions about how to do the process they were basically told that that was the way it was, read the e-mail they sent two months ago ( which no one got or the managers did not give to the employees), and to figure it out. Even our store manager had no idea how to do most of the process, our DM did not know it was starting so soon and corporate just said to deal with it.
@ebc- the disconnect with some of these leaders is astounding. I, too, remember the Pebble posts when the discount was taken away. A lot of store associates were voicing their concerns over the lost discount, and a lot of our "leaders" saying things along the lines of, hey I was once poor too. It was almost hilarious.
@2kkl - I saw that Pebble thread. That particular duo always seems to talk down to store level employees.
I agree that the online business is important, but the physical store business is as equally important too. You can't get expert advice online, not through reading specs or chatting with someone who will only read the specs that the customer wouldn't be able to read themselves. Same thing with call center service.
You also can't keep your good salespeople when you blatantly undermine them either. You'll just get script readers in the store instead. That has already happened, in fact I have several salespeople that can't sell a thing. They just read what's on the sign and hope that there's not a question that can't be answered by the sign. They come bug me or a couple of other veterans and expect us to hold their hands if it's anything more than a basic sale, like rental spec fridges or cheap washers.
Anyways, I bet the two leaders that were blathering on that specific Pebble threaf have never worked commission nor do they understand what CSAs do. Not all corporate employees or leaders are dense--I know a few that are great--but those two on that specific Pebble thread are not. They are always shaming someone for speaking up about flawed ideas. One of them spent a lot of time arguing with everyone about the discount debacle a while back.
I'm not sure some of the people at corporate really see this as much of a team effort. There was a thread on Pebble over the past two days where someone from corporate basically berated people for complaining about how the inconsistency of our supposedly "online only" prices versus giving customer satisfaction price matches was causing frequent problems in stores. This in turn was causing people to either just shop elsewhere, or if it worked like they seem to want it to, was convincing people to make their purchase, stealing commission away from CSAs. I'm honestly not that familiar with the Sears side of things, but didn't somebody mention something about an online-exclusive free service plan last month?
They as much as said that the online program is more important than the stores now, implicitly telling all the B&M employees to go bleep themselves. What a marvelous way to motivate your dwindling employees, SHC.
Amen - nice post and on point, thanks
When you work for a long time for a company it is hard not to think it is about you or part of your life. That is what is hard.
@yss, I read the other thread. No one criticized you for shopping at Sears. It wasn't about you at all, you just kept trying to make it about you and missing the point.
@yss, I read the other thread. No one criticized you for shopping at Sears. It wasn't about you at all, you just kept trying to make it about you and missing the point.
Thanks everyone. I was just stating that everyone is entitled to an opinion. Sometimes I come to get information. Other times I come to hear other people's opinion on things. From what I can tell each store is ran different, so your experience will be different from mine. To be upfront I've seen a couple of people get hired in my store for more money and do less work. And it's crazy because minimum wage goes up in my state soon and every part time worker in there will make more than I do. The difference is I get more hours that's it. So yes I'm actively looking for a better job.
I think it just depends on the individual and their personal life scenarios. No matter what in the end of the day it really s---s to stay loyal to a company for so many years (as you said some 20+ years) and they not giving you a promotion, a raise or any type of compensation.
On the contrary in the retail sector hours been cut along with adding works of loads and some still making minimum wage after many years of service. Some people are just fed up some people need the job, some don't, some are waiting till the company goes under to get unemployment you name it.
In the end of the day I use to support the company when I just started since I got the associate discount, buy whenever I saw something cheap and needed, But ever than when they got rid of our discount it really messed things. Just because someone works for the company it doesn't mean they need to support the company you work for. You are entitle to spend your money wherever you want especially if Sears sells the same product, but its competition sells it for less to me its a no brainier.
Sears just created a hostile environment when it comes to going up in the company I don't think we should be delusional and blind lets just be real. What motivates people in a work environment? Money. Even the simplest raise would make you want to work harder, but than you are their for 10 years making minimum wage and than someone new comes in making the same pay as you.
People want to open their mind, they want to rant let them I think is what this website is all about from positive to negative news (mostly negative as you see). Each person is entitle for their personal experience, but we just speak our minds of what is actually happening from our personal experiences with Sears.
Truer than true. It still is our job and no one wants to lose their job. It's the negativity that is so wrong..
This is a good honest post. Thanks. I work at corporate, so I think most call all corporate people trolls, but I dont think we all are. I just dont like it when people criticize the fact that I do try to shop at Sears to support my job.