PLEASE we beg you HCM's to not make more than the required 25 weekly, it's already out of control and insane to manage a roster of 900/1000 members plus all the insane daily requirements. Don't work overtime, don't work through your lunch or breaks in order to look good by making more calls, it will only harm us in the long run. Please do not ruin things even more for the teams, go back to your family and friends, have a life, we need sanity!!!!!
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Kind of sad that we have to go through a public and annonymous forum like this to express our feelings. MK does not answer our questions; we do not feel safe to say anything to our supervisors because it will show up on our reviews as being negative and not a team player. I certainly do not get a feeling that my direct supervisor cares about my well being....only #'s.
Very well put (to the poster commenting on hiring promises).
I was in excellent health when I started with Humana. Last medical appointment (which I had to take an entire day of pto for, just to make it work), I was told the sedentary workdays have caught up with me and I am prediabetic. I am young and don't eat garbage.
So now I make sure I take all of my breaks, my lunches, and never work a minute over. I get up and move. That is much more important to me than numbers. So I won't break any records with numbers, and occasionally I fall short, and I'm okay with that.
I do not care if people want to work 12hours/day at this job and make 12 + contacts/day. But some us have families who we want to spend time with. Some of us care about our health and do not want to sit at the desk that long and watch our bodies fall apart. It seems like because of the over achievers....that has now become the norm. I made a decision that in this time of my life, I want to be with my family more: take care of my health: and yes..work. Even though I have advance degrees...I wanted a job that fit into my family needs at this time. 4 years ago I was promised that with Humana. I was told that 40 hours/week was the expectation; Flexibility was allowed and 4 10 hours shifts were a reality. I do not want to be an overachiever right now....but great for those who want to be. Our CEO has been able to cash in his stocks and make a lot of money. I do not begrudge him of that because that was his agreement with the Board. But I want Humana to uphold their hiring agreement with me too. I made family, job and living decisions based on the hiring promise Humana made to me. I am a wonderful employee for Humana and you should hate to lose me. I am not a work overachiever right now but if you keep employees like me satisfied....we will be here when the overachievers move on, burn out or have health problems that prevent them from working. I want to work 40-45 hours/week, have flexibility in my job but still meet 8-9 quality contacts and not kill myself. If Humana provides that for me...I promise Humana I will be here a long time. I am actually your best employee.
Well well!!! Let's just put it this way: killing yourself by increasing your #'s might not save you. Others have said it quite loudly here, it does NOT save you! When the cut comes, it comes. We are a team, your #'s affect us all... but it seems you don't care.
Or maybe someone just trying to do their job. It's not not being a team player..we have a job to do, and if it takes time being used as we use it, that's it, stop calling me a troll,an a kisser or an over achiever. I have a job to do and am trying to keep my job, I really don't care what you do, or how you do it, stop investing your time watching me and focus on yourselves
Ok, so let's change the word, from overachievers to kiss.... ers! When you don't take breaks, start early, don't take lunch and work late just to make extra calls just to look good, what is that? a team player????
To MF and all you other lazy paranoid power hungry trolls; we are on to you. You think good management is through threats, intimidation and breaking the backs and spirits of your workers. None of you would last a day in our jobs sitting for hours on your fat lazy a--!
Please stop calling people who are trying to do their job "over achievers". They are not ruining jobs for anyone, they are doing their jobs...yes, we should all try to find balance, but stop the accusing, stay in your lane, do your job the best you can
Sounds like TS is back
Below poster, your baseless assumptions are very insulting to many hard-working associates who go above and beyond to try to help members. Don't you dare for a second question my work ethic, or that of many of my hard-working colleagues. You are pulling BS generalizations out of your a$$.
The person who said HCMs are entitled!? Really? On what basis of fact? Are you really going to sit and point fingers and say this group of HCMs is stealing from the company because they feel entitled? where did you ever get the concept in your mind that HCMs as a group tend to be the ones who are stealing and entitled. ALL the HCMS I know make or do their best every day to make contacts per the requirement. And you know how it is easy to tell if an HCM is stealing? Check their metrics. Check the talk time. Check the notes and call reviews. Check their sick days and PTOs Check their hours at work. Check Check Check. You can easily find who is quote unquote stealing.
Wow....the comment made above "....but as suspect as Humana appears at times, It's a two-way street. HCM's are generally way too entitled and feel as if their free time off work is entitled to them. Very disgusting Mentality to have?" Does this person really mean this??? Sounds like management justifying their barbarian management style. Is this person really saying that we are not entitled to our time off.? I have been here several years and although occasionaly someone takes advantage of working at home....a good coach will make certain that behavior is changed. But during my many years here...Most of the HCM's I work with are extremely hard working, dedicated and give much more than their 40 hours/week. They are truly being taken advantage because of their "care giving" mentality.
Most positions in HAH are based on the number of contacts you make in the day. The way the program is run right now is not effective. Obviously if it was an easy work environment people would not have left in droves
We are not hourly employees. HCM RN. No one should be concerned about what we're doing hour to hour. If you are concerned then we need our position to be changed to an hourly position and not salaried. I would love to be hourly
That is funny! We don't even have time to use the restroom!!! The pressure is extreme hence the request for peers to take their lunches and not work past 4:30! But no, no time here to be tanning outside or doing other fun things as the last person implied! Not with 1000 members on your roster!
HCMs shouldnt be working through their lunches or breaks, but understand to: If you are at home vaccuuming during company time, you are stealing from the company, if you are checking your mailbox, taking the kids to the bus stop, etc etc all during working time, you are stealing from the company. Not all HCM's take advantage of their WAH opportunities, but as suspect as Humana appears at times, it's a two-way street. HCMs are generally way too entitled and feel as if this free time off work is entitled to them. Very disgusting mentality to have.
Is this SNP? HCCP HCM-RN are required to have 9 succesful a day now. For a while it was team avg or 10. So many people quit though they backed off. Wonder if that's what they are doing to you guys? Thinning the heard? :(
HCM's have a roster of 1000 members, each call can last about 30-60 minutes or more and documentation is lengthy and can take abour 1 hr at times. 5 successful calls are most of the time impossible because nobody answers, we make 20+ unsuccesful calls + document those calls and can make 2-3 succ only. It's insane!!!!! On top of that we have other crazy requirements to complete between the calls.
HCM-RN here. On our team we are required to make at least 5 contacts per day. Anything under 5 is unacceptable.
Which role only requires 25 contacts/week? HCMSSs are 30 and HCMRNs 45.