So we have been given a list of members to graduate due to CBA scores. In addition, another set of members are being pulled into an HCCP PHC disenroll queue. Who are these members, where are they going, and what is the criteria for their disenrollment? They DO NOT overlap with our graduation list. Despite the fact that we have invested time to build a relationship with them, apparently we are not privy to any information about these transfers.
When I was a community case worker, the agency was very respectful of my relationships with clients. I was always fully briefed on any transfers, allowed to check in with clients, and an effort was made to respect the time and care I put in to building relationships. Transfers were minimized. Not so at Humana.