So we have some many credit issues with vendors which is causing poor instock in most departments and then we get mystery shops where they take pictures of these poor assortments and then we have to answers a thousand question why we s--- so bad. You can only spread out these counters so much and the second someone buys a item it empty again. The swamp needs to be drained of all executives.
11 replies (most recent on top)
Managers are delusional if your department isnt selling its your fault no matter what. If you don't get enough credit apps its your fault. If you don't get enough SPP's its your fault and so on...
Managers never seem to get it we try and thats it either the customers take the service or not. Manager will blame you in anyway oh but do something good and its still not good enough for them...
2nnq ... lol..yet soooo right with that statement
I hard not to pay too much attention when your manager is yelling at you for getting a bad review that is totally out of your control. Oh but if the review says the cashier was pushy on credit and other programs then you get a gold star
They pay for mystery shops. Not the best use of funds when your company is slowly dying and you are actively trying to smother it. More foolishness.
The Mystery Shop is not a very realistic performance indicator of your store considering Sears' current state. I wouldn't pay too much attention to it.
When you say our Monday was cancelled what do you mean?
So the hole store was closed on Monday.
With all of the cutbacks in hours and cuts in certain merchandise categories why bother doing mystery shops at all? Anyone with two brain cells to rub together will know that those things will heavily contribute to a bad mystery shop.
As for the member feedback surveys, I agree. Most customers think they are rating the whole store and not just one associate. Why ask for feedback on just one associate? It's just one more thing piled on to our backs. Gotta have good feedbacks, it's all on you 100%, even if the store is hot, the lines are long, shelves are empty and the restrooms stink to high heaven.
This company doesn't live in the real world, which is why it is failing. In the real world, retailers would understand their customers better and not make arbitrary determinations.
I agree with the last post! I know what it's like to get yelled at over a bad review so I really don't like filling them out unless I feel like I can give all "10s". if I were to say something About the store etc I know it will come back to the associate assigned to the receipt even if it wasn't their fault. I was once told that even if the customer give a bad rating on the bathrooms, because it is linked to the cashier for the review it reflects negatively on the ringing associate! A manager once said that my service should be so over the top amazing that it makes them forget if the restroom was less then perfect and causes them to give all 10s. Such crap!
I never do surveys for companies anymore. The questions always revolve around the employee when I really want to say the employee was fine it's the company and their policies that s---. I'm not going to fill out a survey and give all high marks when I'm mad as hell but I'm not going to fill it out with all negatives because I know it will just get the employee in trouble.
I want a survey that asks about the company. Questions like, did the company hire enough staff to serve the needs of the customers? Was there enough people to assist on the floor and at the register? Etc.
our Monday was cancelled, fingers crossed we are closing soon.. forced to go a real job