The Executives of this company fail to see the importance of having anyone employed that understands the automotive parts market. Only to find employees willing to take the meager amounts of low pay they have managed to offer, and using people "without" the experience has come back to bite them big time. Lets be honest, selling auto parts is not the same as selling snacks, people need help from talented people to make informed decisions when buying car parts, and only need a desire for the snack. The idiots that run Advance should be looking in the mirror now and realize they are no better then the other no talent morons they hired.
This is basically it, @OMSYZGE-upn. Not everybody can sell auto parts. Pretty much every customer will have a dozen different questions, and a salesperson should know how to answer them. When they don't, well, we know what happens. They will find a place where they can get answers while shopping parts.