Another one posted this week:
Technical Analyst 4-Support
Oracle - Burlington, MA
Preferred Qualifications
Collaborate with colleagues on a worldwide basis on identifying product defects and driving them to resolution following Oracle's support processes.
Close cooperation with other Technical Support groups to resolve highly complex interoperability issues.
Work with Oracle's Product Engineering groups if needed.
Participate in the rota for weekend and out of hours coverage.
Display and maintain high level of professionalism all times.
REQUIRED KNOWLEDGE:
Experience with the Oracle Solaris Operating System and/or Oracle Linux, especially Kernel, preferably on Oracle Hardware platforms (SPARC and x86) as well as third party x86 systems .
Knowledge of the Kernel related aspects of Oracle Solaris in the different supported versions including performance analysis.
Experience with file systems in use by Oracle's Operating Systems, especially ZFS.
Understanding of Oracle's Hardware and Software architecture as well as Oracle's cloud solutions.
Ability to read and understand source code of programming languages (like 'C') and script languages.
Troubleshooting skills.
Positive attitude to a support role.
Good team player and communicator working in a global environment.
Self motivated working style.
Good English language skills.
PREFERRED KNOWLEDGE:
Experience with other Operating Systems, e.g. Linux variants.
Broad knowledge on additional Oracle products and third party ones.
Additional languages.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, s-x, national origin, s-xual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
4 days ago