Service Managers

Part of Niblocks comments about Service Managers. Basically saying we f#@ked up and will hire part time associates who know nothing about home improvement......In the first quarter, we identified an opportunity to drive more traffic with improved messaging and an optimized promotional strategy. We amplified our marketing messages in early June and we’re pleased with our traffic growth.

HOWEVER, in the second quarter, comp growth was constrained as a result of disruption caused by changes to our store staffing model earlier in the year, which became more apparent with increased traffic. While we remain confident that the leadership model is right for our long-term growth, change brings certain short-term challenges.

I’m proud of the way our teams are responding diligently to respond to these challenges, filling open positions, learning new rolls and adapting to the new model. But we also recognize an opportunity to invest in incremental customer-facing hours to ensure that we’re proving an excellent customer experience in light of increased traffic. We’re taking these decisive actions to ensure our results meet our expectations going forward.

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How is getting rid of department managers and ASMs that are long term knowledgeable employees helpful to the consumer when they are replaced with part timers that know nothing about the departments they work in?

We had an ASM who drove a long distance, and past 4 other Lowe's stores, because the store manager was so tight with hours that they got incredible bonuses. He said there was no way he would leave the store because of the bonuses.

See some of the problems are not just with Upper management it is also with Store Managers and their bonuses. Keeping payroll under. I had a Store Manager that constantly under staffed the store severely to make sure his bonus was intact. He ended up being fired but that doesn't mean others are not doing it also..

Where are these associates? "But we also recognize an opportunity to invest in incremental customer-facing hours to ensure that we’re proving an excellent customer experience in light of increased traffic."

My store has NOT HIRED ONE SINGLE ADDITIONAL ASSOCIATE. We are so short staffed that people on the floor "donate" part of their shift to work the registers. We're told "there are no hours" to hire additional associates.

Thread regarding Lowe's Cos. layoffs

Service Managers

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