I worked in several positions and locations for Lowe's. I finally ended up just giving my notice and leaving the company after many, many yrs due to poor upper management. I was in management but it got so political that I could no longer do my job with a conscious. They hired an idiot as my assistant after I'd been grooming a seasoned employee to take over a high position that was very qualified and extremely capable for the position. The person that got the supervisor(coach) position had been working as a regular employee for only a year and the person I had groomed for the job had been a lead person for several years. After over a year of running my department, his department, traffic, training several leads for other departments, and putting out fires my new help started from being so abrasive and non-professional, I talked with my manager. I asked that they please make him put an effort into learning his job instead of putting all the stress on my shoulders because it was killing me. They kindly informed me that not only would I continue to do his job if needed, but I needed to start writing more people up so that he didn't look so much like an a--hole and that would help our EOS scores because I had everyone's respect and he never would get that respect. I gave my notice 2 days later. This is a very true but abbreviated story. No room to put all the facts. Good luck Lowe's employees, it's getting bad.
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The "idiot" is really a pretty good dude and is just not as qualified as the other person for the job. Idiot is the wrong term to use. The manager is the real problem. I shouldn't have used the term idiot in this case. My apologies.
I bet it fell all to pieces once you left! Since you were doing everything. If I was you and I saw that idiot I would just walk up and smack him right in the mouth!
The service managers forget what it's like working with bare minimum help yet I think they find joy in pushing more and more paper work and work orders on associates who made them look like stars.
They are delusional that all this work can be done by one person per shift. Some of us cover two departments because they are too cheap to split departments and staff them appropriately.
I heard a seasonal associate comment on this new program to eliminate IRPs. He said this is like "slavery". In my opinion, I think they want to make work conditions so unbearable that seasoned people will quit only to be replaced by low paid associates who are only there to collect a paycheck when and if they show up for their shifts. Why would any part time person care about providing good customer service. They are only there until a real full time job comes along. Who wants to sit around all day and get up to go to work at the hours they are given. There's no loyalty there, as soon as a full time job comes along, out the door they go.
Stop the nonsense of replacing a full time person with a part timer who doesn't care!
I used to tell people it was fun working there, now I dread it because no matter how much we do, it's not good enough. Keep cracking the whip and watch the customer service levels drop dramatically.
This crap happens all the time. i worked in a store where the appliance specialist would leave his phone at the desk when he would go on breaks. you would call and page and the specialist would never call back. this would leave you to qualify the customer for the sale and burn 20 mins to make sure qty was correct in the store, delivery options were capable and potentially get a close on a credit card. after spending all of the time with the customer the app specialist would mosey back from his break and sit at the desk and stare at you,while speaking over you, to ruin the sale, since you did not go to the break room and inform them of the customer in the first place. the customer would be told product not in stock or three months out for sos. this person would send the customer to another store rather then have the win for the department if you did not give up the sale. this behavior has been perpetuated by a climate of buddy buddy friendships with associates to managers. said specialist refused to do work list if manager was female unless specifically told to by the GM each time. when their sales were lower then the the other appliance specialists' and the cabinet specialists that would cover, said specialist would complain that he was stuck pulling everyone's orders and was not getting the help that was needed. too busy to put up new pricing, too busy to put up freight, to busy to turn off call buttons surrounding the imaginary wall around the department. The standard operating procedure here would be to give everyone a worklist that creates a fair and equal spread of work over the course of a few days, there fore through validation of the worklist it could be seen who is not pulling their fair share. however what you have is an environment where if there are four people in the department and one is stuck doing two others workloads well.... the work is getting done and the issues are dumped to the hard worker who is struggling to do his share and berated for not doing it all, managers constantly asking where is your partner, you need to find him to get the work done, you need do something about your partner because YOU are the leader and it will affect your monthly review if you don't.... etc.. The managers are so busy in their own shark tank trying to not get promoted to customer they got no time to deal with what is costing them their bonuses, and with low EOS scores potentially their jobs. As Richard Branson quoted "putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well" If lowe's wants more for less they have the wrong people making a lot of money to do very little at the cost of a lot of others lively hoods.
We had two CSAs in the breakroom complianing that they never get help in their departments, and we all agreed because they don't ever get help in their departments from anybody. They could be 10 people deep and associates (esp managers) turn around and walk the other way. The next day, one was written up and the other fired for "negative attitudes"! I didn't believe it because the rest of us weren't written up. But then I saw posts here about the same thing happening in other stores. I've been with Lowes for almost 11 years, and I've never heard of someone getting written up for a ngeative attitude. Now I'm wondering how they even knew they were talking about it in the breakroom? This all can't be legal.
At my store they are writing people up for negative attitudes. If we complain about anything we get written up. So many people are ready to walk as soon as they find another job.
A long time cashier in my local store got written up today for 3 calls outs in 3 months. Written up out of the blue. One of the best, if not the best, cashier in that store. Probably want to get rid of her salary and benefits.
You've heard it before because it happens in every store. Its so consistent, its almost laughable.
The write up part is spreading like fire to every store now. Its there second option to do the layoffs in the down low. All Stores have a quota of how many associates to layoff before the end of the year. If your a full timer be aware your on there sh-- list.
I think I have heard this story before.