How is the operations adapting?
8 replies (most recent on top)
I never understood the concept of merging mcas with cashiers since mcas now are required to ring up sales but to be fair I think the cashiers should be rotated to learn what the mcas do, like setting an ad and putting freight out and all the other numerous things we do.
Sales are down at least 35% in our store and across the district. Can't wait for the summer inventory sale. So much hype and money spent on banners but I know it will come to nothing. I'll up date after the first week on how sales went.
@lcg That is such b---s--- I don't know, but I heard they are getting so damn desperate that now they want Softlines to start opening truck (I heard it from a softline herself) that they want to start doing a processes. This is plain b---s--- adding so much work load and cutting so much hours like this is plain sad how things are just getting...
We are a mid size B store in which there is not another Sears store within an hour driving distance from us,luckily the Sears outlet store which was located two minutes from our mall closed in June after bring open for two years.
It has made a big difference in our HA sales since also HHGregg closed in March.
If it was not for appliances I doubt the store could stay open.
Rest of sdtore is very quite,I work in HI which has been very slow. We were also one of the Summer Blowout Sale stores in June which really hurt sales in most of the store except for appliances and men's.
Any other stores posting here coming off that sale? It was for all accounts a total waste,really hurt our sales.
Merging of cashiers and MCAs is a joke former MCAs still do their jobs but now ring registers which is frustrating but former cashiers still cashier and that's all they do. No one makes them do anything else but if you say something you are complaining. Staff is cut so some days you have one ASM opening or closing but the Store Manger makes sure to have someone close with them. Simple store process is a joke when only certain people are busting their behinds but, others get excuses made for them about why they can't do more. So yes, I am looking for another job because you can only take so much of the bulls@#$ and excuses.
That seritage property description sounds like saugus,ma. The exact description. If it is, my department closed with the loss of the top level. Luckily I left 1 year prior. But sad after being there about 10 years.
We're a Seritage property transitioning to one floor in a seen better days but still busy mall. We do about $30,000 - $40,000 a day. More on weekends. Like most Sears stores we have few customers but long lines at the register. We're located in a working class suburb of a secondary type city.
Lots of pressure for credit. Calls to the registers hourly. Lots of pressure for SYW enrollment & giving the phone number.
Discouraging the actual use of points and especially the coupons in the store flier. Lots of time wasted by cashiers calling MCAs for price checks even though the customer is usually right.
Recent renewed enforcement of the idea that the MCAs and cashiers are the same one job. Lots of employees made miserable by this. Cashiers want to ring. The MCAs whose 1st language usually isn't English in my store do not want a job to push credit in any language.
Terrible. We've been like this for several years now, it's normal to bring in less than $5k in sales a day.
When I first started working at Sears eighr months ago I wondered how this place (our store) is open, being that I can take a rock and throw it in different directions and never hit a customer, even on weekends. I guess the only things keeping us from closing would be..
1) We "own" the building
2) Said building is attached to a dead mall
3) Said mall is located in a semi-rural town experiencing lasting economic troubles
...so it isn't nice and plump and prime for slaughtering like stores in a more successful mall located in a community with a stronger economy, the ones that Seritage gobbled up. It may be cheaper to keep us than to close us. So, we will probably stick around until Sears as a whole goes under.
Our real estate valuation to Eddie's portfolio is zero.