Quit being a little whiny a because now you have to do a little more work. The service/support managers are having to do the exact job (actually more) the ASM's did before the restructure. And I say actually more because they had the department managers to do the dirty work for them (cycle counts, overrides etc..). The service/support managers do not have that luxury......they are stuck having to train mostly new (seasonal) associates and/or part timers who don't give a st about their job to do the cycle counts, packdown programs, markdown reports etc.... I can go on and on with this list. They think the service/support managers have all this time to train these people in their assigned departments but when they try to spend that time with the associates they are then scolded for not walking the entire store to direct everyone else. All you see and/or hear is that they are over your area when, in fact, they are over the entire store. They have to make sure all departments and all customers are being taken care of the way they are supposed to be. And while they are having to do that they are in charge of all customer complaints, running back and forth for overrides because coverage s---s, trying to make sure code 3's and code 50's are being done, making sure trucks are being unloaded in a timely manner, counting the safe, doing pickups, doing loans, power equipment training.....the list goes on and on. So before you say people aren't doing anything why don't you try walking in their shoes for a day or actually watch and pay attention to things they constantly have to deal with on a daily basis. You will be pulling your damn hair out. Most of the ASM's have all of this free time now because service/support managers are doing their job. Just my two cents so there ya go.