Fidelity has become a company that has increasingly shown that the customer facing employees do not matter to them. The instructions when even dealing with customers who have a lot of money with them is to deal with them as quickly as possible so that you can move onto the next. This is just so that's Fidelity can save money here and there and put away more in the pocket of the management. They run a call center just like any other company would hiring directors that I will watch over you every second of the day and make you feel bad even when you're on your break. After five years they will see that they made a mistake just like Comcast did with their customer service seeing that customers are leaving because they hate the way they are dealt with. In the meantime they're more than happy to lay off to cut corners and clean up their mistake of overcompensating/overhiring last year.
Read this on another thread ( @OaJToxs-2kjx ), tend to agree with most of it. I just hope they realize this before it's too late.