I was an Allstate employee for 24 years before having to retire due to a medical condition. During my tenure I was able to see many of the changes that happened at Home Office and I could see the writing on the wall for field techs and drive-in techs back when I was working on the "NextGen" system. Being in on many many meetings with senior managers, VP and SVP discussing how much this system was going to save Allstate I knew no matter what they said in public many people were going to loose their jobs in the next 5-10 years.
I talk with a few fellow leaders occasionally and all of us agree, Allstate lost its way about its employee's and became focused solely on increasing stock price so the few, powerful people in the glass tower can get richer while the front line employee has to hope for a 3% raise.
Back when I started with the company in 1990 they truly seemed like a company that cared about its employee's. When I notified my boss I was not coming back and had to retire, I was out on disability at the time, all I got was sorry to see you go this way. That's it. No dinner like many many prior 25 years plus employee's were given when they retired. People at Allstate, open your eye's. I can guarantee you that every Job is in jeopardy. AS the technology allows the company will build more large scale centralized operations that are in areas where the pay at the low end is still very good for that area. California I believe will become a state where not one claims person lives and works. It will all be done remotely. This used to be a great company that you wanted to stay with until you retired. Ever since Tom Wilson was made CEO and COTB it has gone down, at least for the employee's. Get your resumes up to date and start looking. Don't believe a word they say. I know as I sat in the secret meetings outlining the future. If they could have robots inspect cars they would do it now. It breaks my heart cause I gave my all for 25 years and now cover my mouth when someone asks where I retired from...