I have had the displeasure of working with Cisco's IT. They are clueless, even when presented with clear requirements. Cisco is betting on software - the problem is their IT staff cannot develop the software that is needed. Their agile approach is a joke - minimum viable product simply means poorly executed code that will never see significant user enhancements because usability is always dropped because of the minimum viable product approach. Poorly executed software will at least help keep the lights on in technical services.
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What do you expect from IT? I'm now in an org led by the bozo that couldn't get Openstack working for our Intercloud. As long as we are an email machine, IT will be around. I don't see us outsourcing to gmail.
That was to be expected, all this flamboyant story telling and push to cloud just to hide poor software development, and this is what happens to any company that gives their development personnel to much leeway , they start rationalizing failure, and this is evident in the software quality these days, so instead of fixing the issues you hide them in the cloud, so there is no finished product just a never-ending alpha test.
Don’t worry, the company knows it too. More and more, everyday, conversations around giving up and moving to SaaS vendors like Workday, ServiceNow, etc. are happening. The cost and security story from these providers is compelling enough now that it makes sense to move it all. Even the perceived ‘Crown Jewel’ data and services.
Cisco IT = Dead Man Walking