Allstate already trimmed the fat with the layoffs. Now they are hiring field adjusters here and there in several large markets after realizing QFC is creating more work such as supplements and we are paying more rental.
Millennials are shaping the future of how companies and the world does business. Millennials want nonpersonalized service and dont mind using their cell phones to take photos and receive a check or QCP payment in minutes for a half a-- lowball estimate done by the QFC department. Technology is shaking how insurance companies staff these days and Allstate figures that they don’t need as many field adjusters as before.
Drive ins were shut down earlier in the year because Allstate is gambling on QFC departments set up across the country handling the volume.
This is creating so much pressure on field adjusters to handle the additional supplements created by QFC with a reduced staff due to the layoffs back in August. Increased cycle time and rental being paid out is the result. We are stretched thin in the field now.
We don’t mind being busy and working hard , but we are the ones hearing it from shops, agents , inside liability adjusters, Allstate express offices and customers about how it’s taking us forever to get out to inspect their cars. Field adjusters are the fave customers see and we get affected by the surveys .