I Am curious about Customer Service, as EMC had big field service org, and Dell mostly use partners in the past, what will the model be going forward ? any one head news
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Customer Services Italy
open new position for CE
https://jobs.dell.com/job/rome/field-customer-engineer/5787/5661454
not worth the investment. partnering is cheaper and faster
The customer service is now a rough diamond .
Removing the stale layers of Managers and doing some little adjustment , it will be ever better than Dell Partner.
Do you think you have a job when you get paid 2 to 3 times what the Dell partners get to do the same?
The real problem of Customer Service, are the layers of Service Managers,
Directors , Account Service Manager still present in this organization.
Most of those Managers have an high salary, great MBO, dont produce a significant value and often become useless also for their reports .
They are interested to get a good result from the "Tell Dell Survey" and doing a small change in their organization , they try to survive at the next layoff's wave.
Until mr. Dell will not wipe out those subjects the future of Customer Service will be grey. and signed.
depends on who become your boss. if he/she is influential, everyone from a log to a working robot will survive. more objectively, most likely outsource to partners