7+ days into unanswered call to 3rd party COBRA provider on how to expedite enrollment. Can anyone help with any practical advice? I'm not subject to WARN so my benefits ended 9/1 . I know that COBRA for the 1st month is retroactive and fully funded by Oracle but I have extenuating circumstances for dependent living out of state who has mental health issues where denied medical services or "hassle" for "routine" things could result in severe consequences. This dependent does not have sufficient funds to pay for services up front.
When I called the 3rd party COBRA provider, the recording said the preferred route was to use email (an oracle address) but our termination packet said to only use that alias only in an emergency. I went ahead and followed up with an email yesterday but that too is unanswered.
Just spoke to UHC and they confirmed that any claims or confirmation of insurance would be denied. The rep said that the person he spoke to right before me was asking the same question. Not concerned for me but for struggling dependent. This does not warrant "emergency" by anyones standard but under the covers, situation teetering on potential collapse. Dealing with the stress of everything going on and then having to deal with a breakdown of a service we supposedly already have... Any practical and constructive advice would be gratefully appreciated.