When Lampert bought Sears, they had training classes.
Doesn't anyone remember "sowing the seeds of our culture " ?
We were told by managers, that had to attend the classes,
before we were provided the same classes, that Lamperts "Vision" for Sears, was to be an INTERNET ONLY Company.
He didn't want to "waste" money on Building maintenance and taxes, employee health care and retirement and paying out a salary to employees. He wanted to lease out his brands to other companies and let "their" employees sell, Sears goods.
As to the customer service.... when you get hired into one job position and later they merge it with another job position and then again with yet another position... and when people drop like flies... those that are left, have to do the job of 3 or 4 people....there is NO time left for customer service.
if your not doing the ad set, your supposed to do the markdowns, or cleaning fitting rooms, or locating over stock or putting new receipts out on the floor or Rad/Ran, or setting the typical, or being a cashier, because the cashier that was supposed to be on got disgusted and called out or quit.
Then if you have slobby customers and its very busy in the store. .. after the store closes, the cashiers are supposed to help with Ran. But some of them don't want to help, because they find out, it takes a lot to do your job. It's not as easy as it looks and they want to get out at a certain time.
One of the Biggest mistakes made, was in merging all the positions...
AND they should of made sure they had twice as many FT cashiers and MCA's.
No one wants to keep enough people and they wonder why the ones that stay,
feel over worked, complain and wind up eventually leaving.
Well My Sears closed in Aug and the nearest Kmart, is slated to close just before thanksgiving...
we also heard the next nearest sears, would start liquidation a week after Christmas...
Just after the Kmart closes....
I don't know about everyone here, but it kinda sounds like, it's not a matter of a list of stores that are closing... but it seems to be a "rolling" closure... of Sears and Kmart stores...
Lampert hasn't had much success in getting customers "On Board" with internet only Sears.
Also, most older customers, I met during my employment with Sears, they stated that they didn't get on line often or didn't have a computer or just didn't know how to get on line.
AND most people want to look at things or try them on.
Pictures look nice... but when you get it in the mail... it won't fit or it could be a piece of "junk".
With all the "rolling closures, one could think that Lampert has bet Sears will go bankrupt and he would make more money if that happened. Look at Sears Canada... not good. :-(
Posted by @PZIb5uo-3gsp.